EUC & ITSM Leader: Digital Workplace & Experience

StarHub; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

StarHub in Singapore seeks a leader to define and execute the EUC & ITSM strategy. In this role, you will shape the digital workplace and ensure service excellence through effective vendor management and stakeholder engagement.

Your responsibilities include overseeing the end-to-end ITSM framework, implementing governance models, spearheading innovations in employee experience, and leading high-performing teams to drive transformation.

Qualifications

• Proven leadership in digital workplace and IT service management.
• Experienced in driving service transformation towards a product-centric model.
• Strong knowledge of ITIL and automation practices.

Responsibilities

• Lead the development of an enterprise-wide EUC & ITSM strategy.
• Own and improve the end-to-end ITSM framework.
• Establish governance across IT service management functions.
• Drive innovation in digital employee experiences.

Skills

Strategic Leadership

EUC Platforms Management

ITSM Framework Ownership

Budget Management

Vendor Management

Stakeholder Engagement

Tools

ServiceNow

Google Workspace

IAM Systems

Job description

StarHub in Singapore seeks a leader to define and execute the EUC & ITSM strategy. In this role, you will shape the digital workplace and ensure service excellence through effective vendor management and stakeholder engagement.

Your responsibilities include overseeing the end-to-end ITSM framework, implementing governance models, spearheading innovations in employee experience, and leading high-performing teams to drive transformation.