EUC Engineer - Project Management (End User Computing)

Synapxe; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Job summary

Synapxe seeks an EUC Engineer - Project Management to lead and optimize end-user computing environments for Singapore Health Services. You will provide advanced technical support, guide deployment projects, and mentor junior EUC engineers in a fast-paced, security-conscious setting.

The role requires strong leadership, cross-functional collaboration, and exceptional stakeholder management as you drive strategic improvements and ensure reliable, secure EUC services for a large user base.

Qualifications

• Bachelor's Degree in Computer Engineering or equivalent in IT.
• At least 8 years in IT with 5 years in a leading position.
• Experience supporting end-user computing environment with >1000 users.
• Experience in large scale migration/upgrading projects for end-users computing.
• Knowledge of Microsoft 365, Apple iOS and Android.
• Experience supporting senior management is a plus.
• Basic budgeting and financial concepts in an organization.
• Strong stakeholder and vendor management.
• 2 years contract.

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.
• Respond to, document, and resolve complex service tickets in a timely manner.
• Assist users with advanced installations, configurations, and troubleshooting.
• Lead the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups.
• Monitor and optimize the performance of end user computing systems.
• Implement and enforce security measures and conduct regular audits.
• Develop and maintain disaster recovery plans and procedures.
• Diagnose and resolve complex technical issues, performing root cause analysis.
• Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems.
• Mentor and provide technical guidance to junior EUC engineers.
• Foster a collaborative and innovative team environment.
• Assist in the development of support documentation and training materials.
• Work with cross-functional teams to understand and meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions.
• Work with business partners to understand specific institutional environment.
• Engage users to gather feedback for service improvement
• Manage stakeholders with regular communications.

Skills

Leadership

Mentoring

Stakeholder management

Vendor management

Technical troubleshooting

Documentation

Reporting

Cross-functional collaboration

Budgeting basics

Education

Bachelor's Degree in Computer Engineering

Tools

Microsoft 365

Apple iOS

Android

Job description

EUC Engineer - Project Management (End User Computing)

A Lead End User Computing (EUC) Engineer provides advanced technical support and leads the implementation and maintenance of end user computing systems. This role involves troubleshooting complex issues, optimizing system performance, and ensuring the security and reliability of end user environments. Have strong leadership and communication abilities and can set realistic goals and implement appropriate plans to guide the team toward achieving those goals. The Lead EUC Engineer also mentors junior team members and collaborates with other IT teams to enhance service delivery.
This role primarily supports the specialty centres of Singapore Health Services.

Role & Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.
• Respond to, document, and resolve complex service tickets in a timely manner.
• Assist users with advanced installations, configurations, and troubleshooting.
• Lead the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups.
• Monitor and optimize the performance of end user computing systems.
• Implement and enforce security measures and conduct regular audits.
• Develop and maintain disaster recovery plans and procedures.
• Diagnose and resolve complex technical issues, performing root cause analysis.
• Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems.
• Mentor and provide technical guidance to junior EUC engineers.
• Foster a collaborative and innovative team environment.
• Assist in the development of support documentation and training materials.
• Work with cross-functional teams to understand and meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions.
• Work with business partners to understand specific institutional environment.
• Engage users to gather feedback for service improvement
• Manage stakeholders with regular communications.

Requirements

• Bachelor's Degree in Computer Engineering or equivalent in IT
• At least 8 years working in IT with 5 years in a leading position
• Experienced in supporting end users computing environment with > 1000 users.
• Experienced in large scale migration or upgrading projects of end users computing environment
• Knowledge of Microsoft 365, Apple iOS and Andriod
• Experienced in supporting senior management will be an advantage
• Basic budgeting and financial concepts in an organization
• Strong stakeholder and vendor management
• 2 years contract