Information Technology - Senior / Lead Systems Engineer End User Computing (EUC)

Singapore Airlines; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singapore Airlines is seeking an EUC Engineer to join its IT Infrastructure team. You will deliver, administer, and continuously improve End-User Computing services, driving AI-driven solutions and automation to keep the IT environment secure, efficient, and future-ready for all end users.

In this role, you will plan EUC projects, integrate AI tools, administer Entra ID, Intune, and Microsoft 365, and develop automated workflows for provisioning, patching, software distribution, and compliance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of hands-on experience in an EUC Engineer or IT Infrastructure role.
• Advanced proficiency in Microsoft technologies: Entra ID, Microsoft 365, and Intune.
• Proven experience in end-user device management, automated workflow development, and compliance enforcement.
• Strong written and spoken English communication skills, essential for effective collaboration with internal teams and external vendors.
• Demonstrated ability to manage vendor relationships and deliver IT projects on time and within budget.
• Strong troubleshooting skills for diagnosing and resolving complex EUC and infrastructure issues.

Responsibilities

• Plan, manage, and deliver EUC projects in collaboration with internal teams and external vendors, on time and within budget.
• Integrate AI and automation tools to streamline workflows, eliminate manual tasks, and improve operational efficiency.
• Administer, maintain, and optimise Microsoft technologies including Entra ID, Intune, and Microsoft 365.
• Design and implement automated workflows covering user provisioning, patch management, software distribution, and compliance monitoring.
• Diagnose and resolve complex EUC issues, utilising AI-powered diagnostic tools to minimise user downtime.
• Apply predictive analytics to proactively identify recurring issues and implement preventive measures.
• Produce and maintain accurate technical documentation, user guides, and training materials.
• Leverage AI-based knowledge management tools to ensure consistency and currency of all documentation.
• Partner with IT team members and business stakeholders to ensure seamless and reliable IT service delivery.
• Communicate and collaborate with internal teams and external vendors to coordinate requirements, resolve issues, and manage expectations.
• Monitor industry trends in AI, automation, and EUC, and assess their applicability to the organisation's IT operations.
• Champion the adoption of AI and machine learning solutions to deliver measurable improvements to IT service quality.

Skills

AI & automation

Microsoft Entra ID

Intune

Microsoft 365

Patch management

Software distribution

Compliance monitoring

Troubleshooting

Predictive analytics

Vendor management

Documentation

Communication

Education

Bachelor's degree in IT/CS

Tools

Entra ID

Intune

Microsoft 365

Automation tools

AI tools

VDI

AWS

ITIL

Job description

Job Description

The EUC Engineer is a member of SIA Group's IT Infrastructure team, responsible for the delivery, administration, and continuous improvement of End-User Computing services. The role drives the adoption of AI-driven solutions and automation to maintain a secure, efficient, and future-ready IT environment for all end users across the organisation.

Key Responsibilities

• Plan, manage, and deliver EUC projects in collaboration with internal teams and external vendors, on time and within budget.
• Integrate AI and automation tools to streamline workflows, eliminate manual tasks, and improve operational efficiency.

Microsoft Technologies Administration

• Administer, maintain, and optimise Microsoft technologies including Entra ID, Intune, and Microsoft 365.
• Design and implement automated workflows covering user provisioning, patch management, software distribution, and compliance monitoring.

Technical Troubleshooting

• Diagnose and resolve complex EUC issues, utilising AI-powered diagnostic tools to minimise user downtime.
• Apply predictive analytics to proactively identify recurring issues and implement preventive measures.

Technical Documentation and Knowledge Sharing

• Produce and maintain accurate technical documentation, user guides, and training materials.
• Leverage AI-based knowledge management tools to ensure consistency and currency of all documentation.

IT Service Delivery and Stakeholder Collaboration

• Partner with IT team members and business stakeholders to ensure seamless and reliable IT service delivery.
• Communicate and collaborate with internal teams and external vendors to coordinate requirements, resolve issues, and manage expectations.

Emerging Technologies and Innovation

• Monitor industry trends in AI, automation, and EUC, and assess their applicability to the organisation's IT operations.
• Champion the adoption of AI and machine learning solutions to deliver measurable improvements to IT service quality.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of hands-on experience in an EUC Engineer or IT Infrastructure role.
• Advanced proficiency in Microsoft technologies: Entra ID, Microsoft 365, and Intune.
• Proven experience in end-user device management, automated workflow development, and compliance enforcement.
• Strong written and spoken English communication skills, essential for effective collaboration with internal teams and external vendors.
• Demonstrated ability to manage vendor relationships and deliver IT projects on time and within budget.
• Strong troubleshooting skills for diagnosing and resolving complex EUC and infrastructure issues.

Preferred

• Industry certifications: MCSE, CCNA/CCNP, AWS, or ITIL.
• Working knowledge of IT infrastructure disciplines including networking, Virtual Desktop Infrastructure (VDI), cloud platforms (e.g., AWS), and information security.
• Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath).
• Experience with AI-powered diagnostic tools, predictive analytics, or machine learning in an IT operations context.

We thank all candidates for their interest in Singapore Airlines. Only shortlisted candidates will be notified.