Estate Manger (Resale Planning)

HDB Housing & Development Board; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

HDB Housing & Development Board in Singapore is seeking an Estate Manager within the Resale Department. You will focus on managing and improving systems and e-services for resale flat transactions, with responsibilities across data analysis, process improvements, and end-to-end project delivery across multiple teams.

There may be a rotation into a Customer Relations Manager role to support new and resale transactions, assess eligibility, and prepare case reports for management review.

Qualifications

• Strong analytical and critical thinking skills.
• Good project management ability.
• Ability to manage internal and external stakeholders effectively.
• Ability to work independently and in a team.
• Customer-centric mindset and high integrity.
• Knowledge of data analysis and programming (R, Python, SAS) or mainframe systems is a plus.

Responsibilities

• Synthesise and analyse complex datasets and respond to stakeholders.
• Lead initiatives to improve resale flat systems and processes.
• Manage end-to-end projects across teams and agencies from scoping to implementation.
• Represent business interests in technical discussions; translate requirements into specs.
• Ensure system changes meet the department's practical needs.
• Possible rotation to Customer Relations Manager for eligibility assessments and appeals, with case reports.

Skills

Data analysis

Programming (R, Python, SAS)

Mainframe systems

Stakeholder management

Job description

What the role is

The role is an Estate Manager in HDB's Resale Department, focused on managing and improving systems and e-services for resale flat transactions. Key responsibilities include analysing data, leading process improvement initiatives, and managing end-to-end projects across teams. There may also be rotation into a Customer Relations Manager role, handling flat transaction processing and eligibility assessments.

What you will be working on

As an Estate Manager in the Resale Department’s Planning Section, your responsibilities include administering and reviewing systems and e-services to support operational efficiency and drive customer service excellence.

You will be expected to:

• Synthesise and analyse complex datasets and prepare well-considered and reasoned responses to internal and external stakeholders.
• Lead initiatives to evaluate and enhance existing systems to improve and streamline processes related to resale flat purchases, balancing policy, operations, and technical considerations.
• Manage end-to-end projects, coordinating across teams and agencies to drive process improvements and system enhancements from scoping through to implementation. This includes representing business and operational interests in discussions with technical teams, translating operational requirements into clear specifications, and ensuring that system changes and new features meet the practical needs of the department.
• Depending on operational needs, you may also be rotated to take on the role of a Customer Relations Manager, supporting the processing of new/resale HDB flat transactions and assisting applicants with eligibility assessments and appeals, including preparing case reports and submissions for management’s consideration.

What we are looking for

We are looking for candidates with strong analytical and critical thinking skills, good project management ability, and who can manage internal and external stakeholders effectively. Candidates should be able to work independently, and as part of a team, possess a customer-centric mindset and have strong integrity. Knowledge and experience with data analysis, programming (e.g. R, Python, SAS) and/or mainframe systems is a plus.

Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting. http://jobs.careers.gov.sg

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