Estate Manager (Home Eligibility Operations)

HDB Housing & Development Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HDB Housing & Development Board is hiring to administer and enhance processes that support home ownership and customer service excellence. You will handle applications for flats, grants, and loans while coordinating with internal teams to improve policies and digital initiatives.

There may be a rotation to a Customer Relations Manager role, assessing eligibility, handling appeals, and coordinating with applicants and solicitors to ensure smooth transactions.

Qualifications

• Ability to work in a fast-paced, service-oriented public sector environment.
• Strong communication and stakeholder engagement skills.
• Proactive problem-solving and process improvement mindset.

Responsibilities

• Administer and review processes to improve operational efficiency.
• Process applications for HDB flats, CPF housing grants, and loans.
• Liaise with internal stakeholders to streamline workflows and implement new policies.
• Possibly rotate to a Customer Relations Manager role to assist applicants and residents.

Skills

Customer service mindset

Stakeholder management

Team player

Interpersonal skills

Tools

Microsoft Office

Job description

What the role is

The role focuses on administering and improving processes to support operational efficiency and homeownership, including processing applications for HDB flats, CPF housing grants, and loans. You'll also liaise with internal stakeholders to streamline workflows and enhance systems for new policies and digital initiatives. You may also be rotated into a Customer Relations Manager role, where you'll assess eligibility, handle appeals, process transactions, and liaise with applicants, solicitors, and agencies.

What you will be working on

Your main duties include administering and reviewing processes to support operational efficiency, drive customer service excellence, as well as facilitate homeownership by processing applications to buy an HDB flat, receive CPF housing grants and take an HDB housing loan, and provide guidance towards informed housing and prudent financing decisions. Your responsibilities also include liaising with internal stakeholders to streamline the work processes and procedures; and to enhance existing systems to support the implementation of new/revised policies and digital initiatives. During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencie.

What we are looking for

You should be a good team player and be able to embrace changes and challenges, thrive under pressure and manage voluminous work. You should also possess excellent interpersonal skills with a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!