Estate Manager (Sales Planning)

Government Technology Agency (GovTech); Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Government Technology Agency (GovTech) in Singapore seeks an Estate Manager to drive data-driven planning and service excellence within the Sales Department's Planning Section. You will build dashboards, analyse housing trends, and present insights for strategic decisions.

Rotation to Customer Relations Manager may occur to handle applications, appeals, and CPF Housing Grant processing, coordinating with appellants and agencies as needed.

Qualifications

• Experience in Estate Management, analytics or related fields.
• Strong analytical and problem-solving skills with data visualization.
• Experience with programming for data analytics (Python) or analytics platforms (Tableau/Power BI).
• Several years of managerial experience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-service mindset and ability to engage stakeholders.

Responsibilities

• Developing and maintaining dashboards to monitor service standards.
• Manage data analytics and respond to stakeholder requests with timely insights.
• Analyse housing trends to support planning and service improvements.
• Create dashboards and present data to stakeholders.
• Prepare strategic recommendations for Management via reports and presentations.
• Contribute to policy reviews and public communications through research.
• Drive continuous improvement for data transparency and reporting accuracy.
• Support stakeholder engagement and public education initiatives.
• Potential rotation as Customer Relations Manager to handle sales applications and appeals.
• Liaise with appellants/flat applicants, solicitors, agencies on housing requests.
• Perform Duty Manager at counters and address escalated issues.

Skills

Estate Management

Statistics

Data Science

Communications

Social Sciences

Analytical skills

Problem-solving

Data visualization

Python

SAS Viya

Tableau

Power BI

Managerial experience

Interpersonal skills

Negotiation

Teamwork

Customer service mindset

Tools

Tableau

Power BI

Python

SAS Viya

Job description

[What the role is]As an Estate Manager (EM) in the Sales Department's Planning Section, you will drive operational excellence and enhance service delivery through data-driven insights and strategic planning.[What you will be working on]As an Estate Manager (EM) in the Sales Department's Planning Section, you will drive operational excellence and enhance service delivery through data-driven insights and strategic planning. Your role involves:Developing and maintaining comprehensive dashboards to monitor service standards and derive business intelligence;Managing data analytics and responding to stakeholder data requests with accurate, timely insights;Analysing housing trends to support evidence-based planning and service improvements;Creating dashboards and presenting complex data in accessible formats for various stakeholders;Preparing strategic recommendations and updates for Management through reports and presentations;Contributing to policy reviews and public communications through research and analysis;Driving continuous improvement initiatives to strengthen data transparency, reporting accuracy, and operational accountability;Supporting stakeholder engagement and public education initiatives.During your employment, you may also be rotated to take on the role of a Customer Relations Manager (CRM), to deliver quality services to applicants and residents of HDB flats. You will be involved in administration and processing of sales applications, from registration of the application to issuing of keys, assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, and draft case reports/ submissions for management’s consideration for deserving cases. Your duties will include day-to-day liaison with appellants/flat applicants, solicitors and relevant agencies on requests for housing assistance. You will also perform the role of Duty Manager at the counters and attend to cases/issues escalated by our Customer Relations Executives. In addition, you will process Enhanced CPF Housing Grant applications from flat buyers.[What we are looking for]Good background in Estate Management, Statistics, Data Science, Communications or Social SciencesStrong analytical and problem-solving skills with proficiency in data analysis and visualisation tools. Experience with programming languages for data analytics, automation and scripting (e.g. Python) or analytics platforms (e.g. SAS Viya, Tableau, Power BI) is advantageousA few years of managerial experienceStrong personal integrity, responsible, and organisedProactive and curious individual with strong analytical and problem-solving skillsExcellent interpersonal, negotiation and communication skillsVersatile and resourcefulAble to work independently and as a teamA customer-service mindset and the ability to establish rapport with people at all levelsSuccessful candidates will be offered a 1+1 year contract.All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.