Estate Manager (Housing Management)

HDB Housing & Development Board; Singapore; On-site; SGD 60,000 - 96,000; Full time

Job summary

HDB Housing & Development Board is seeking an Estate Manager to engage with residents and deliver housing management services that meet diverse housing needs and national social objectives.

You will review public housing policies and lease matters such as transfers and rentals, assist with rental-flat and car park management, support renewal programmes, and use data from interactions to improve processes and customer service. The successful candidate will be offered a 1+1 year contract.

Qualifications

• Good team player with excellent interpersonal skills and customer-service mindset.
• Ability to establish rapport with people at all levels.

Responsibilities

• Review and administer housing policies, rules, and regulations for HDB living.
• Manage mortgage financing and lease matters including transfers and rentals.
• Assist in allocation and management of rental flats and car parks, guide residents on maintenance.
• Engage residents and partner with agencies to deliver renewal programmes and co-create housing solutions.
• Utilise data from customer interactions to generate insights and improve processes.

Skills

Teamwork

Interpersonal skills

Customer service mindset

Rapport building

Job description

[What the role is]

To engage with and care for our residents by delivering excellent housing management services to meet diverse housing needs and achieve national social objectives.

[What you will be working on]

• Your responsibilities as an Estate Manager include the review and/or administration of public housing policies, rules and regulations for HDB living; administration of mortgage financing matters; and the management of lease matters such as transfer of flat ownership, renting out of flat and monetisation options.
• You may be involved in the allocation and management of rental flats and car parks; provide guidance and assistance to flat owners and tenants on the maintenance of their flats.
• You are also expected to engage HDB residents & work in partnership with other agencies/stakeholders to deliver estate renewal programmes (e.g. Home Improvement Programme) and co-create solutions & resolve housing management issues.
• With the rich information gathered through customer interactions & case management, it is necessary that you are able to work with data and generate useful insights to improve work processes & customer service.

[What we are looking for]

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidate will be offered a 1+1 year contract.