Estate Manager (Home Eligibility Operations)

sggovterp; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

sggovterp is hiring to administer and improve processes to support operational efficiency and homeownership for HDB flats, CPF housing grants, and loans. You will liaise with internal stakeholders to streamline workflows and enhance systems for new policies and digital initiatives.

You may also be rotated into a Customer Relations Manager role to assess eligibility, handle appeals, and coordinate with applicants, solicitors, and agencies while delivering quality service to residents of HDB flats.

Qualifications

• Excellent customer-service mindset and ability to build rapport with applicants and residents.
• Strong interpersonal skills and ability to collaborate with internal stakeholders.
• Comfort with adapting to changing policies and processes in a public housing context.

Responsibilities

• Administer and review processes to support operational efficiency and homeownership.
• Process applications for HDB flats, CPF housing grants and housing loans.
• Liaise with internal stakeholders to streamline workflows and enhance systems for new policies and digital initiatives.
• Provide guidance to applicants and residents; assist with appeals as needed and respond to complex cases.
• Possibly rotate to a Customer Relations Manager role to assess eligibility and coordinate with applicants, solicitors, and agencies.

Skills

Customer service

Interpersonal skills

Team player

Adaptability

Job description

What the role is

The role focuses on administering and improving processes to support operational efficiency and homeownership, including processing applications for HDB flats, CPF housing grants, and loans. You'll also liaise with internal stakeholders to streamline workflows and enhance systems for new policies and digital initiatives.

You may also be rotated into a Customer Relations Manager role, where you'll assess eligibility, handle appeals, process transactions, and liaise with applicants, solicitors, and agencies.

What you will be working on

Your main duties include administering and reviewing processes to support operational efficiency, drive customer service excellence, as well as facilitate homeownership by processing applications to buy an HDB flat, receive CPF housing grants and take an HDB housing loan, and provide guidance towards informed housing and prudent financing decisions. Your responsibilities also include liaising with internal stakeholders to streamline the work processes and procedures; and to enhance existing systems to support the implementation of new/revised policies and digital initiatives.

During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management's consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencie

What we are looking for

You should be a good team player and be able to embrace changes and challenges, thrive under pressure and manage voluminous work. You should also possess excellent interpersonal skills with a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.