Escalations Quality & AI Safety Specialist

Salt Digital Recruitment; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Salt Talent Search is seeking an Escalations Quality Specialist with Trust and Safety background for a 12-month contract with a well-known Tech client. You will lead content strategy and evaluation, develop guidelines for AI model evaluation, and manage cross-functional workstreams to ensure accurate, scalable outcomes.

The role requires strong data analysis, grammar proficiency, and experience shaping system prompts for AI models, with autonomy and collaboration across content and product

Qualifications

• Critical thinker with the ability to translate data findings into concise, actionable reports.
• Strong command of grammar, style, and tone.
• Hands-on experience developing and evaluating system prompts for AI models.
• Familiarity with social media platforms, content discovery tools, and content strategy in the context of AI development.
• Proven track record managing teams and complex workflows with operational expertise.
• Creative self-starter with a strong work ethic and ability to work autonomously.
• Proficiency in Google Sheets and basic data analysis techniques.

Responsibilities

• Content Strategy & Evaluation: Develop and implement content guidelines and strategies for AI model evaluation, ensuring accuracy, consistency, and scalability.
• Project Management: Facilitate day-to-day execution of workstreams, managing project timelines and deliverables at the operational level.
• Process Development: Design lightweight, repeatable workflows and content templates that enable the team to move fast and iterate quickly in a dynamic environment.
• Data Analysis: Analyze complex datasets to extract actionable insights and trends. Produce clear, compelling reports that inform partners and stakeholders.
• Collaboration: Partner with content and product teams to improve user experience and drive cross-functional initiatives.

Skills

Content evaluation

Data analysis

Team management

Autonomy

Grammar

AI prompts

Tools

Google Sheets

Job description

Salt Talent Search is seeking an Escalations Quality Specialist with Trust and Safety background for a 12-month contract with a well-known Tech client. You will lead content strategy and evaluation, develop guidelines for AI model evaluation, and manage cross-functional workstreams to ensure accurate, scalable outcomes.

The role requires strong data analysis, grammar proficiency, and experience shaping system prompts for AI models, with autonomy and collaboration across content and product