Escalation Content Specialist Real-Time Risk & Response

Salt Digital Recruitment; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Salt Talent in Singapore is seeking an Escalation Enforcement Specialist for a 6-month contract with renewal potential. The role centers on responding to real-time crises, evaluating emerging risks, and conducting investigations to protect communities.

You will enforce policies, manage escalations, and coordinate with Public Policy, Legal, Sales, Product, and Engineering as needed. The ideal candidate has 5+ years in escalations or risk operations, strong analytical skills (Excel/SQL), and a

Qualifications

• 5+ years of operations experience in escalations or risk management.
• Strategic thinker with track record of improving operations.
• Strong ability to influence across teams and meet deadlines.
• Experience using analytical tools to drive decisions.

Responsibilities

• Review and investigate high priority escalations across applications and respond to sensitive inquiries
• Address sensitive content and ads issues following policies
• Enforce terms of service and policy guidelines across platforms
• Use internal tools for escalations management and surface tooling gaps
• Adapt to changing requirements and prioritize requests effectively
• Solve problems under pressure and communicate with stakeholders promptly

Skills

Escalations management

Risk management

Communication

Analytical tools

Tools

Excel

SQL

Job description

Salt Talent in Singapore is seeking an Escalation Enforcement Specialist for a 6-month contract with renewal potential. The role centers on responding to real-time crises, evaluating emerging risks, and conducting investigations to protect communities.

You will enforce policies, manage escalations, and coordinate with Public Policy, Legal, Sales, Product, and Engineering as needed. The ideal candidate has 5+ years in escalations or risk operations, strong analytical skills (Excel/SQL), and a