Content Specialist (Trust and Safety)

Salt; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Salt is seeking an Escalation Content Specialist in Singapore for a 6-month renewable contract with a social media client. You will respond to real-time crises, identify emerging risks, and conduct investigations to inform action.

Responsibilities include building and labeling high‑quality ground truth datasets, creating clear guidelines, and running QA to ensure accurate, consistent reviews. The ideal candidate has strong grammar and editorial judgment, familiarity with social media platforms,

Qualifications

• Strong grammar, style and tone; accuracy and edge-case handling in labeling.
• Familiar with social-media platforms, short-form video, and content discovery.
• Experience driving QA, calibration, or inter-rater reliability across a team.
• Creative self-starter with the ability to work autonomously; data analysis basics.
• Proficiency using AI tools and writing prompts to support workflows.

Responsibilities

• Build, label, and maintain high-quality ground truth datasets for content systems.
• Create guidelines and rubrics to enable scalable, consistent labeling.
• Run QA on labeled content, diagnose disagreements, and improve label quality.
• Apply editorial judgment to assess overall content quality and make tough calls.

Skills

Critical thinking

Grammatical accuracy

Editorial judgment

Social media familiarity

Short-form video awareness

QA calibration

Inter-rater reliability

Google Sheets

Data analysis

AI tools & prompts

Tools

Google Sheets

AI tools

Job description

SALT Talent is looking for an 'Escalation Content Specialist' in Singapore for a Social Media client for 6 months renewable contract. In this role you will be expected to respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities.

Responsibilities

Build, label, and maintain high-quality ground truth and golden datasets used to evaluate content systems and models, maintaining a strong commitment to accuracy and consistency Author, iterate, and maintain clear content guidelines and rubrics that enable consistent review and labeling of content at scale, including handling ambiguous and edge cases Run QA on labeled content and review outputs, diagnose disagreements and inconsistencies, and drive improvements to inter-rater reliability and overall label quality Apply strong editorial judgment to assess overall quality on content, making and documenting tough calls.

Qualification

Critical thinker who can translate data findings into concise, actionable reports; strong command of grammar, style, and tone. Rigorous about accuracy, consistency, and edge-case handling when labeling or applying guidelines. Familiarity with social-media platforms, short-form video, and content quality / discovery. xperience driving QA, calibration, or inter-rater reliability across a team or workflow. Creative self-starter with a strong work ethic and the ability to work autonomously. Proficiency in Google Sheets and basic data analysis techniques. Proficiency using AI tools and writing basic prompts to support workflows.

CEI No: R1763696 | Licence No: 07C3147 Salt is acting as an Employment Business in relation to this vacancy.