Trust and Safety Specialist

Salt; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Salt Talent Search is seeking an Enforcement Specialist for a 6 months contract in Singapore. You will interpret and enforce client terms of service, applying policy guidelines and regional context to content from your assigned market.

You’ll analyze trends, improve escalation processes, and ensure high-quality enforcement decisions. The role requires 2-4 years in online operations or related fields, strong analytical and communication skills, and experience handling graphic content and

Qualifications

• 2-4 years of experience in online operation, analyst, project management, consulting, online escalations environment or similar.
• Demonstrated analytical-thinking and problem-solving experience.
• Highly organized and proactive.
• Experience working with graphic and objectionable content.
• Experience driving high-priority cases through resolution.
• Experience managing projects and coordination with global cross-functional partners.
• Experience communicating with a variety of audiences.

Responsibilities

• Interpret and enforce Clients terms of service.
• Serve as an expert in policy application and enforcing terms of service across Community Standards, Advertiser & Commerce Policies, and product-specific guidelines.
• Apply native language skills and regional knowledge to assess content.
• Gather, analyze and use data and escalation trends to improve escalation processes and suggest policy/product improvements.
• Ensure quality of enforcement decisions and meet quality benchmarks.
• Handle high-pressure escalations and collaborate with cross-functional teams to resolve issues swiftly.
• Stay updated on workflow changes, guidelines, policy updates and enforcement standards.
• Use strategic tools and data to analyze trends and deliver insights to define goals and improve processes.
• Address sensitive content issues including graphic material and offensive language as needed.
• Anticipate societal effects of online speech and test hypotheses in operations.

Skills

Analytical thinking

Problem solving

Highly organized

Proactive

Graphic content

High-priority cases

Project coordination

Communication skills

Job description

Salt Talent Search is looking for a Enforcement Specialist for a 6 months contract role.

Responsibilities

• Interpret and enforce Clients terms of service
• Serve as an expert in policy application and enforcing clients terms of service (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines) as they apply to content from your assigned market/region
• Apply native/fluent language skills and deep cultural, geopolitical, and community-specific knowledge to accurately assess content that requires regional context
• Gather, analyse and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
• Ensure quality and accuracy of enforcement decisions, meeting or exceeding established quality benchmarks
• Be comfortable dealing with high pressure escalations, grey areas and collaborating with cross functional experts, when appropriate, to resolve issues swiftly
• Remain up-to-date on key workflow changes, operational guidelines, policy updates and enforcement standards
• Utilize strategic tools, systems, and data to help the team analyse trends and deliver insights to define goals and improve processes
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material as needed
• Anticipate the societal effects of different forms of online speech and behaviour, and test hypotheses and assumptions about online activity in an operations setting

Minimum Qualifications

• 2-4 years of experience in an online operation, analyst, project management, consulting, online escalations environment or alike
• Demonstrated analytical-thinking and problem-solving experience
• Highly organized and proactive
• Experience working with graphic and objectionable content
• Experience driving high-priority cases through process of resolution
• Experience managing projects and coordination with a variety of global cross-functional partners
• Experience communicating with a variety of audiences

Preferred Qualifications

• 2-4 years experience in Trust & Safety, content moderation, online operations, or similar roles for a technology company
• Demonstrated accuracy in high-volume content review or enforcement operations
• Ability to make sound judgments under tight deadlines and competing priorities
• Familiarity with content moderation tooling and queue-based workflow systems
• Understanding of how the broader social media landscape is changing