Equities Client Operations|12 Months|Central

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RMA CONTRACTS PTE. LTD. is seeking a client-facing operations professional within Equities Execution Services.

The role focuses on trade lifecycle management, risk-aware processing, and delivering streamlined workflows to support growing client volumes. The ideal candidate will excel in client communication, detail-oriented analysis, and driving automation to improve STP rates while collaborating with sales, trading, technology and compliance teams.

Qualifications

• Exceptional relationship-building skills to interact effectively with clients and internal teams.
• Proactive, detail-oriented approach to problem-solving and risk mitigation.
• Experience with automation or willingness to drive workflow improvements.

Responsibilities

• Trade Lifecycle Management: Handling trade allocation, pre-matching, and fail management to ensure settlement.
• Client Service: Primary contact for clients regarding trade execution queries and complex requests.
• Risk & Control: Mitigating risk by maintaining accurate records and ensuring regulatory compliance.
• Process Improvement: Driving automation and improving straight-through processing (STP) rates.
• Collaboration: Working with sales, trading, technology and compliance to resolve issues and develop new market entries.

Skills

Communication

Analytical

Automation mindset

Job description

ABOUT THE ROLE

Equities Execution Services (EES) Client Ops is a middle-office, client-facing team within the Global Banking & Markets Operations division. Team provides strategic operational support for,

1. Cash equities business, including single shares

2. With a focus on risk management, trade lifecycle management, and improving client experience.

KEY RESPONSIBILITIES

• Trade Lifecycle Management: Handling trade allocation, pre-matching, and fail management to ensure successful settlement of client transactions.
• Client Service: Serving as a primary contact for clients regarding trade execution queries and complex transaction requests.
• Risk & Control: Mitigating risk for the firm by ensuring controls are performed timely, maintaining accurate books and records, and ensuring compliance with regulatory requirements.
• Process Improvement: Driving automation, enhancing straight-through processing (STP) rates, and increasing the scalability of workflows to support growing business volumes.
• Collaboration: Working with sales, trading, technology, and compliance teams to resolve trade issues and develop new products or market entries.

REQUIRED SKILLS AND QUALIFICATIONS

• Communication: Exceptional relationship-building skills to interact effectively with both internal and external clients.
• Analytical Abilities: Proactive, detail-oriented approach to problem-solving, with a focus on mitigating operational risks.
• Efficiency Driven: Experience with, or willingness to drive, automation and workflow improvement.

This is an outsource role