Equipment Solutions Engineer

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking a capable technical support specialist to assist customers with equipment and applications, troubleshoot issues, and deliver timely resolutions. You will collaborate with partners to tailor solutions based on client needs and lead projects for new deployments.

In this role you will act as the liaison, generate performance reports, manage spare parts inventory, and ensure effective communication with clients, while handling ad-hoc assignments as

Qualifications

• Strong verbal and written communication to convey technical information.
• Excellent problem-solving ability to address technical challenges.
• Strong focus on providing customer-oriented service.

Responsibilities

• Provide technical support and troubleshooting for equipment and applications.
• Address customer inquiries and resolve issues promptly.
• Collaborate with partners to enhance applications and equipment based on client needs.
• Lead and manage projects related to the implementation of new equipment and applications.
• Act as a liaison between clients and partners, ensuring customer requirements are met.
• Generate regular reports on equipment performance, spare parts usage, and customer feedback for management review.
• Manage spare parts inventory to ensure sufficient stocks on hand, facilitating smooth operations.
• Facilitate effective communication with customers.
• Any other ad-hoc assigned.

Skills

Communication

Problem solving

Customer service

Job description

Good Job Creations (Singapore) Pte Ltd is seeking a capable technical support specialist to assist customers with equipment and applications, troubleshoot issues, and deliver timely resolutions. You will collaborate with partners to tailor solutions based on client needs and lead projects for new deployments.

In this role you will act as the liaison, generate performance reports, manage spare parts inventory, and ensure effective communication with clients, while handling ad-hoc assignments as