Entry-Level Service Desk Agent — Client Support

Wipro Limited (Singapore Branch)

Singapore

On-site

SGD 27,000 - 33,000

Full time

14 days+

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Job summary

Wipro Limited (Singapore Branch) in Singapore is seeking a Production Agent L1 to support processing transactions and handle client requests with professionalism and accuracy. You will document end-user information, update availability in systems, record queries and resolutions, follow standard processes, and identify trends to improve service quality.

The role requires keeping knowledge bases up to date, escalating issues when needed, and delivering compliant information to clients before and

Qualifications

Experience in middle and back office operations within Investment Banking.

Responsibilities

Field incoming help requests from clients via phone and email in a courteous manner.
Document end user information (name, department, contact details) and issue description.
Update availability in the RAVE system to ensure productivity.
Record, track, and document queries and resolutions.
Follow standard processes to resolve queries and meet SLA targets.
Access and maintain internal knowledge bases and FAQs to aid resolution.
Identify product details to assist in troubleshooting.
Document call logs to identify trends and prevent recurring problems.
Keep self-help documents up to date to speed resolutions.
Escalate serious client issues to Team Leader when unresolved.
Ensure product information and disclosures are provided before and after interactions.