Customer Service Officer (Insurance | Inbound | Front Desk) DT

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 33,000 - 39,000; Full time

Job summary

Morgan McKinley Pte. Ltd. in Singapore is seeking a customer service specialist to handle inbound calls and digital enquiries from our CBD office, with standard Monday to Friday hours. The position is a 1-year contract, highly renewable, and offers a completion bonus.

You will update CRM accurately, meet KPIs, and work with internal teams to enhance the customer journey. A minimum of one year in a contact centre is required; bilingual ability is preferred, and insurance knowledge is an advantage.

Qualifications

• Min 1 year Customer service experience in a Contact Centre environment is a MUST!
• Strong communication and problem-solving skills
• Bilingual is preferred to deal with people from all walks of life
• Insurance certification (General or Health) is an advantage

Responsibilities

• Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
• Ensure accurate and timely updates in our CRM system
• Proactively cross-sell and promote our insurance products when opportunities arise
• Meet key performance indicators (KPIs) and maintain service quality standards
• Collaborate with internal teams to improve processes and customer experience
• Resolve issues efficiently while maintaining a positive customer journey
• Stay up to date with product knowledge and participate in continuous learning

Skills

Call center experience

Communication skills

Bilingual preferred

Job description

• Dealing with customer enquiries via inbound calls


• CBD Area / Standard Office Hours (Monday – Friday)


• Salary up to $ 3,500 + Completion bonus


• Min 1 year call centre customer service experience (Experience in Financial industry is a plus!)


• 1 Year Contract (Highly renewable / convertible)

Job Responsibilities

• Handle customer enquiries via inbound phone calls and digital channels with professionalism and care


• Ensure accurate and timely updates in our CRM system


• Proactively cross-sell and promote our insurance products when opportunities arise


• Meet key performance indicators (KPIs) and maintain service quality standards


• Collaborate with internal teams to improve processes and customer experience


• Resolve issues efficiently while maintaining a positive customer journey


• Stay up to date with product knowledge and participate in continuous learning

What You’ll Bring

• Min 1 year Customer service experience in a Contact Centre environment is a MUST!


• Strong communication and problem-solving skills


• Bilingual is preferred to deal with people from all walks of life


• Passionate about customer care and creating positive outcomes


• Proficient in Microsoft Office and comfortable with contact centre systems


• Insurance certification (General or Health) is an advantage

Why Join Us

• Supportive team environment


• Career development opportunities


• Be part of a company that values service excellence and continuous improvement

I regret to inform you that only shortlisted candidates will be notified.