Call Centre Customer Service Agent -Live Chat (12 Months Contract renewable)

PERSOL; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Completion bonus

Job summary

PERSOL Singapore Pte Ltd in Singapore invites applications for a Contact Centre Associate role. You will handle phone enquiries and live chats from policyholders and financial representatives, delivering service excellence and timely follow-up from a central CRM system.

Located at Eunos, Mon-Fri 9am-6pm, salary SGD 2,800–4,000 with completion bonus and opportunities to contribute to issue resolution and customer satisfaction.

Qualifications

• Diploma/degree holder qualifications with relevant experience will be preferred.
• Comfortable talking to customers from all walks of life.
• Comfortable chatting through typing via live chat system with financial representatives.
• Good interpersonal and communication skills.
• Possess a cheerful disposition.
• A team player who works well in a dynamic environment.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner.
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint with good closure.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers / financial representatives.
• Assess appeals and put up recommendation to Managers/Head/HOD.
• Perform additional or overtime duties during operational exigencies when required.
• Assist with ad-hoc initiatives/projects when delegated by management.

Skills

Interpersonal skills

Communication skills

Team player

Cheerful disposition

Education

Diploma/degree holder

Job description

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $4000 (Depending on experiences) + Completion Bonus

Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial
representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

• Ensure effective and timely follow-up as promised to customers / financial representatives

• Assess appeals and put up recommendation to Managers/Head/HOD

• Perform additional or overtime duties during operational exigencies when required

• Assist with ad-hoc initiatives/projects when delegated by management
  

Our Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred

• Comfortable talking to customers from all walks of life

• Comfortable chatting through typing via live chat system with financial representatives

• Good interpersonal and communication skills

• Possess a cheerful disposition

• A team player who works well in a dynamic environment

We regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • UEN. 200007268E
EA License No. 01C4394 • EA Registration No. R1221966 (Evelyn Yang HuiXian)