Enterprise Service Delivery Manager | Travel Tech & Growth

GLOBALTIX PTE LTD; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Hybrid work arrangement

Global enterprise clients

Account ownership

Exposure to product and projects

Collaborative team culture

Job summary

GlobalTix PTE LTD in Singapore is seeking a Service Delivery Manager to own and grow relationships with launched enterprise clients on our travel platform. You’ll be their main point of contact, troubleshoot, and drive account outcomes from day one.

You’ll proactively manage account health, coordinate with product, tech and operations, handle requests and escalations, and lead change requests end-to-end. Regional travel may be required, and you’ll thrive in a fast-paced, collaborative team.

Qualifications

• Around 3 years of experience in account management, customer success or a similar client-facing role.
• A passion for hospitality, tourism and technology.
• Strong experience working directly with external clients and managing expectations.
• An analytical, structured thinker with a consultative mindset.
• The ability to assess account risks, spot early warning signs and take action.
• Proficiency in incident and change management.
• A basic understanding of tech deployment and the project management life cycle.
• Experience working cross-functionally in a fast-paced environment.
• Based in Singapore; regional travel may be required.

Responsibilities

• Own a portfolio of launched accounts and act as their primary point of contact for BAU operations and SLA management.
• Manage account health proactively by tracking issue trends, driving high-quality resolutions and strengthening client relationships.
• Handle day-to-day client requests, investigations and escalations end-to-end.
• Analyse client requests and propose thoughtful, practical solutions.
• Manage change requests across the full lifecycle: requirement gathering and SOW, coordination with internal teams, implementation and UAT facilitation.
• Work closely with Product, Tech and Operations teams to drive outcomes.
• Take on projects, including internal initiatives related to product, processes or tools.

Skills

Account management

Customer success

Analytical thinking

Cross-functional collaboration

Relationship management

Problem solving

Job description

GlobalTix PTE LTD in Singapore is seeking a Service Delivery Manager to own and grow relationships with launched enterprise clients on our travel platform. You’ll be their main point of contact, troubleshoot, and drive account outcomes from day one.

You’ll proactively manage account health, coordinate with product, tech and operations, handle requests and escalations, and lead change requests end-to-end. Regional travel may be required, and you’ll thrive in a fast-paced, collaborative team.