Service Delivery Manager/Business Analyst

GLOBALTIX PTE LTD; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Hybrid work arrangement

Global enterprise clients

Account ownership

Exposure to product and projects

Collaborative team culture

Job summary

GlobalTix PTE LTD in Singapore is seeking a Service Delivery Manager to own and grow relationships with launched enterprise clients on our travel platform. You’ll be their main point of contact, troubleshoot, and drive account outcomes from day one.

You’ll proactively manage account health, coordinate with product, tech and operations, handle requests and escalations, and lead change requests end-to-end. Regional travel may be required, and you’ll thrive in a fast-paced, collaborative team.

Qualifications

• Around 3 years of experience in account management, customer success or a similar client-facing role.
• A passion for hospitality, tourism and technology.
• Strong experience working directly with external clients and managing expectations.
• An analytical, structured thinker with a consultative mindset.
• The ability to assess account risks, spot early warning signs and take action.
• Proficiency in incident and change management.
• A basic understanding of tech deployment and the project management life cycle.
• Experience working cross-functionally in a fast-paced environment.
• Based in Singapore; regional travel may be required.

Responsibilities

• Own a portfolio of launched accounts and act as their primary point of contact for BAU operations and SLA management.
• Manage account health proactively by tracking issue trends, driving high-quality resolutions and strengthening client relationships.
• Handle day-to-day client requests, investigations and escalations end-to-end.
• Analyse client requests and propose thoughtful, practical solutions.
• Manage change requests across the full lifecycle: requirement gathering and SOW, coordination with internal teams, implementation and UAT facilitation.
• Work closely with Product, Tech and Operations teams to drive outcomes.
• Take on projects, including internal initiatives related to product, processes or tools.

Skills

Account management

Customer success

Analytical thinking

Cross-functional collaboration

Relationship management

Problem solving

Job description

About GlobalTix

GlobalTix is a growing B2B platform in the tours and attractions space. We help travel businesses reach great experiences around the world through seamless integrations and carefully curated inventory. Our partners include OTAs, DMCs, travel agents, wholesalers and merchants who count on us for reliable service and smooth operations every single day.

As our Service Delivery Manager in Singapore, you’ll own and grow relationships with our launched enterprise clients. You’ll be their main point of contact, problem-solver and trusted partner once they’re live on our platform. This role suits someone with a few years of client-facing experience who thinks critically, challenges requests and proactively improves account outcomes, rather than just passing messages along.

Why join us? You'll work on a regional platform that connects over 80,000 products across Asia. You'll own real work from your very first week and grow in an entrepreneurial team where initiative gets noticed. We reward that impact with a competitive package linked to your performance.

How You'll Make a Difference

• Own a portfolio of launched accounts and act as their primary point of contact for BAU operations and SLA management.
• Manage account health proactively by tracking issue trends, driving high-quality resolutions and strengthening client relationships.
• Handle day-to-day client requests, investigations and escalations end-to-end.
• Analyse client requests and propose thoughtful, practical solutions.
• Manage change requests across the full lifecycle: requirement gathering and SOW, coordination with internal teams, implementation and UAT facilitation.
• Work closely with Product, Tech and Operations teams to drive outcomes.
• Take on projects, including internal initiatives related to product, processes or tools.

What Makes You a Great Fit

• Around 3 years of experience in account management, customer success or a similar client-facing role.
• A passion for hospitality, tourism and technology.
• Strong experience working directly with external clients and managing expectations.
• An analytical, structured thinker with a consultative mindset.
• The ability to assess account risks, spot early warning signs and take action.
• Proficiency in incident and change management.
• A basic understanding of tech deployment and the project management life cycle.
• Experience working cross-functionally in a fast-paced environment.
• Based in Singapore. Regional travel may be required.

What We Offer

• A competitive salary package with Performance Bonus and 13th Month Bonus.
• Hybrid working arrangement.
• Work with global enterprise clients in the travel tech space.
• Real ownership of accounts and decisions that matter.
• Exposure to product, projects and internal initiatives.
• A collaborative, down-to-earth team that values smart thinking and initiative.