Service Delivery Manager

GLOBALTIX PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Performance Bonus

13th Month Bonus

Hybrid work

Job summary

GlobalTix PTE. LTD. is seeking an experienced Account Manager to own a portfolio of launched accounts and serve as the primary point of contact for BAU operations and SLA management.

You’ll proactively manage account health, resolve issues, and nurture strong client relationships in a dynamic travel-tech environment. You will handle day-to-day client requests, analyze needs, and coordinate with Product, Tech and Operations teams to deliver practical solutions and drive successful outcomes.

Qualifications

• 3 years of experience in account management, customer success or a similar client-facing role.
• Passion for hospitality, tourism and technology.
• Strong experience working directly with external clients and managing expectations.
• Analytical, structured thinker with a consultative mindset.
• Ability to assess account risks, spot early warning signs and take action.
• Proficiency in incident and change management.
• Basic understanding of tech deployment and the project management life cycle.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Own a portfolio of launched accounts and act as their primary point of contact for BAU operations and SLA management.
• Manage account health proactively by tracking issue trends, driving high-quality resolutions and strengthening client relationships.
• Handle day-to-day client requests, investigations and escalation send-to-end.
• Analyse client requests and propose thoughtful, practical solutions.
• Manage change requests across the full lifecycle: requirement gathering and SOW, coordination with internal teams, implementation and UAT facilitation.
• Work closely with Product, Tech and Operations teams to drive outcomes.
• Take on projects, including internal initiatives related to product, processes or tools.

Skills

Account management

Customer success

Client-facing

Analytical thinking

Project management

Job description

About GlobalTix

GlobalTix is a growing B2B platform in the tours and attractions space. We help travel businesses reach great experiences around the world through seamless integrations and carefully curated inventory. Our partners include OTAs, DMCs, travel agents, wholesalers and merchants who count on us for reliable service and smooth operations every single day.

Why join us?

You’ll work on a regional platform that connects over 80,000 products across Asia. You’ll own real work from your very first week and grow in an entrepreneurial team where initiative gets noticed. We reward that impact with a competitive package linked to your performance.

How You’ll Make a Difference

• Own a portfolio of launched accounts and act as their primary point of contact for BAU operations and SLA management.
• Manage account health proactively by tracking issue trends, driving high-quality resolutions and strengthening client relationships.
• Handle day-to-day client requests, investigations and escalation send-to-end.
• Analyse client requests and propose thoughtful, practical solutions.
• Manage change requests across the full lifecycle: requirement gathering and SOW, coordination with internal teams, implementation and UAT facilitation.
• Work closely with Product, Tech and Operations teams to drive outcomes.
• Take on projects, including internal initiatives related to product, processes or tools.

What Makes You a Great Fit

• Around 3 years of experience in account management, customer success or a similar client-facing role.
• A passion for hospitality, tourism and technology.
• Strong experience working directly with external clients and managing expectations.
• Analytical, structured thinker with a consultative mindset.
• The ability to assess account risks, spot early warning signs and take action.
• Proficiency in incident and change management.
• A basic understanding of tech deployment and the project management life cycle.
• Experience working cross-functionally in a fast-paced environment.

Based in Singapore. Regional travel may be required.

What We Offer

• A competitive salary package with Performance Bonus and 13th Month Bonus.
• Hybrid working arrangement.
• Work with global enterprise clients in the travel tech space.
• Real ownership of accounts and decisions that matter.
• Exposure to product, projects and internal initiatives.
• A collaborative, down-to-earth team that values smart thinking and initiative.