Enterprise Program Coordinator

Agilent; Singapore; On-site; SGD 61,000 - 95,000; Full time

Job summary

The Enterprise Program Coordinator (EPC) at Agilent is a key role in delivering Enterprise Solutions to customers. The EPC serves as the primary day-to-day operational contact for program needs, ensuring a differentiating customer experience and operational excellence for assigned programs.

Onsite EPCs are integrated into customer day-to-day operations, providing added value by being physically present and executing a broad range of duties defined in program agreements.

Qualifications

• Degree in scientific or technical field is preferred but not required.
• Experience in understanding and processing technical service quotations, purchase orders, and invoices.
• Strong customer service skills.
• Strong planning and organizational skills.

Responsibilities

• Coordinate scheduled and reactive services for the customer with internal and external partners.
• Direct inquiries to appropriate internal/external parties and address them promptly.
• Work with cross-functional teams to define customer challenges and implement solutions in daily operations.

Skills

Customer service

Planning

Organization

Interpersonal skills

Communication

Cross-functional collaboration

Adaptability

Problem solving

Lab environment

Data management

Schedule management

Technical service support

Education

Scientific/technical degree preferred

Tools

Microsoft Office

SAP

Job description

Job Description

The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.

The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.

Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.

Qualifications

• Degree in scientific or technical field is preferred but not required.
• 1 -2 years experience at higher levels working in similar environment for advanced job levels Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred
• Strong customer service skills
• Strong planning and organizational skills

Desired Skills / Knowledge:

Experience and Qualities

• Experience in understanding and processing technical service quotations, purchase order, and invoices
• Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)
• Demonstrated ability to manage large volumes of information at high level of detail

People Skills

• Strong interpersonal skills, able to build effective working relationships with customers and business partners
• Effective communication skills, written and verbal
• Experience in customer service role, managing technical services
• Able to work in a highly cross functional environment.

Situational

• Adaptable, ability to quickly assess situations and determine reasonable course of action
• Demonstrates strong focus on customer success
• Solution oriented mindset

Technical Experience

• Experience operating with/in laboratory settings is strong advantage
• Experience working in SAP environment or equivalent
• Proficient with basic Microsoft Office tools

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service