Senior Executive, Enterprise & Ecosystem (Customer Service)

IPOS International; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

IPOS International seeks a service‑minded professional to join the Enterprise & Ecosystem Department. You will help plan, promote, and execute high‑quality service delivery to improve customer experience across IPOS International’s programmes and platforms.

The role involves reviewing processes, collaborating with stakeholders, and using technology to resolve issues, while developing enterprise assistance programmes and supporting cross‑department initiatives.

Qualifications

• Diploma or bachelor’s degree in any discipline.
• Service-oriented and adept at dealing with a diverse range of stakeholders.
• Strong communication and listening skills.
• Structured and analytical mind with good problem identification and solving abilities.
• Meticulous with an eye for detail and accuracy.
• Keen interest in technologies for enhancing business operational efficiency and customer/user experience.
• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably in innovation or IP.

Responsibilities

• Be part of the service delivery team planning, promoting, and executing quality service delivery to enhance customer experience.
• Review customer service processes to meet evolving needs.
• Work with stakeholders to use technology for resolutions and implement initiatives to improve service experience.
• Develop and administer enterprise assistance programmes.
• Support engagement efforts with key business stakeholders in marketing programmes to help enterprises grow in intangible assets.
• Support ad-hoc department or cross-department initiatives or projects.

Skills

Service-oriented

Strong communication

Team player

Analytical mind

Attention to detail

Interest in tech for efficiency

Education

Diploma or Bachelor's degree in any discipline

Job description

About the Role

Join a dynamic team of officers that helps the IPOS Group understand and engage its customers and stakeholders in a timely and pro-active manner. The Enterprise & Ecosystem Department (E&E) does this through various platforms, programmes, and activities for the innovation community.

Key Responsibilities

• Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
• Review customer service processes to ensure they meet evolving needs;
• Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction;
• Develop and administer enterprise assistance programmes;
• Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
• Support any ad-hoc department and/or cross-department initiatives or projects.

Are you the one? Please write to us if you are/have:

• A diploma or bachelor’s degree in any discipline.
• Service-oriented and adept at dealing with a diverse range of stakeholders;
• A strong team player;
• Strong communication and listening skills;
• A structured and analytical mind with good problem identification and solving abilities;
• Meticulous with an eye for detail and accuracy;
• A keen interest in technologies for enhancing business operational efficiency and customer/user experience; and
• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably, but not necessarily, in the areas of innovation or intellectual property.

We regret to inform that only shortlisted candidates will be notified.

About IPOS International

IPOS International, a wholly owned subsidiary of the Intellectual Property Office of Singapore (IPOS), is the capability-building arm of the IPOS. We work with enterprises and governments to turn intangible assets and intellectual property (IP) into real business outcomes—driving growth, market expansion, competitive edge and investor readiness. Backed by over 100 IP specialists, including IP strategists, faculty and patent analysts, we bring deep expertise and commercial insight to help organisations grow in the global innovation economy. To achieve this, we will offer committed and passionate individuals a place where their talent and opinions are valued. To succeed as an organisation, we believe in empowering individuals while working as a team of professionals with honesty and displaying integrity as core values. We invest heavily in our people so that they get the training and development they need to succeed.

For more information on IPOS International, please visit www.iposinternational.com