Enterprise CS Leader for Logistics AI

Portcast Pte. Ltd.; Singapore; Remote; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first culture

Global distributed team

Flexible work arrangements

Job summary

Portcast Pte. Ltd. is seeking a Senior Customer Success Manager to own enterprise relationships end to end. You will drive onboarding, adoption, renewals, and expansion, serving as the trusted advisor to C-suite and senior stakeholders across regions.

You’ll lead discovery to uncover real customer needs, translate data into actionable insights, and collaborate with Product and Data teams to influence the roadmap. The role supports a remote-first, globally distributed team across Asia and Europe.

Qualifications

• 5+ years in a commercial, customer-facing role within logistics or logistics-tech.
• Strong discovery and account expansion capabilities.
• Excellent communication with C-suite and enterprise stakeholders.

Responsibilities

• Own the full enterprise customer lifecycle: onboarding, adoption, renewal, and retention.
• Lead discovery to understand goals and drive expansion.
• Be trusted advisor to enterprise stakeholders including C-suite.
• Drive expansion (upsell, cross-sell) in partnership with Sales.

Skills

Account Management

Customer Success

Pre-sales

Logistics

Stakeholder Management

APIs

SaaS Concepts

Communication

Revenue Growth

Education

Bachelor's or Master's degree

Tools

CRM

Data Tools

Job description

Portcast Pte. Ltd. is seeking a Senior Customer Success Manager to own enterprise relationships end to end. You will drive onboarding, adoption, renewals, and expansion, serving as the trusted advisor to C-suite and senior stakeholders across regions.

You’ll lead discovery to uncover real customer needs, translate data into actionable insights, and collaborate with Product and Data teams to influence the roadmap. The role supports a remote-first, globally distributed team across Asia and Europe.