Senior CSM, AI-Powered Logistics (Remote)

Portcast; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Portcast is seeking a Senior Customer Success Manager to own enterprise relationships end to end, driving onboarding, adoption, renewal, and revenue expansion. You will lead discovery to uncover business goals, align Portcast solutions with client needs, and coordinate with cross-functional teams to deliver measurable outcomes for global enterprise customers.

In this remote-first role, you’ll manage strategic accounts, run QBRs, success plans, and regularly engage with C-suite stakeholders to

Qualifications

• Own the full enterprise customer lifecycle from onboarding to renewal and retention, driving high-impact experiences.
• Lead discovery to understand goals and pain points, enabling expansion and deeper adoption.
• Coordinate with Sales, Product, Data, and Engineering to ensure value delivery and roadmap feedback.

Responsibilities

• Own the full enterprise customer lifecycle from onboarding to renewal and retention, ensuring a smooth and high-impact experience.
• Lead discovery and build credibility with C-suite stakeholders to grow the account and drive expansion.
• Partner with Sales, Product, Data, and Engineering to capture feedback and influence the roadmap while delivering measurable business impact.

Skills

Enterprise CS

C-suite engagement

Discovery

Expansion strategy

Tools

CRM systems

Data dashboards

Job description

Portcast is seeking a Senior Customer Success Manager to own enterprise relationships end to end, driving onboarding, adoption, renewal, and revenue expansion. You will lead discovery to uncover business goals, align Portcast solutions with client needs, and coordinate with cross-functional teams to deliver measurable outcomes for global enterprise customers.

In this remote-first role, you’ll manage strategic accounts, run QBRs, success plans, and regularly engage with C-suite stakeholders to