Enrolment Officer (Sales)

BlueTree Education Learning Centre; Singapore; On-site; SGD 29,000 - 67,000; Full time

Benefits offered by this job

Leads provided

Career development

Annual leave 20 days

Hospitalisation benefits

GP coverage

Job summary

BlueTree Education Learning Centre is seeking an Enrolment Officer in Singapore to handle enquiries, recommend suitable programmes, and guide parents through the enrolment process. You will work with leads and the academic team to ensure smooth conversions and class scheduling.

The role emphasizes relationship-building with parents, handling follow-ups, and achieving enrolment targets, with a focus on providing excellent customer service in the education sector.

Qualifications

• 1+ year of experience in sales, customer service, business development, education, or related field.
• Good communication and interpersonal skills with confidence speaking to parents.
• Customer-focused with ability to build rapport quickly.
• Comfortable with sales conversations, follow-ups, and working towards targets.

Responsibilities

• Attend to enrolment enquiries via phone, WhatsApp, walk-ins and online leads.
• Understand parents’ needs and recommend suitable programmes, classes and schedules.
• Call and follow up with leads provided by the company and guide parents through enrolment.
• Follow up with trial students and prospective customers to support conversion and enrolment.
• Build rapport and maintain good relationships with parents and students.
• Coordinate class availability, trial arrangements, and enrolments with centre and academic teams.

Skills

Sales experience

Customer service

Communication skills

Relationship building

Target-driven

Education

O'Level/NITEC/Diploma

Tools

Microsoft Office

Digital communication tools

Job description

Enrolment Officer

Salary: $2,600 – $6,000 per month + Incentives

About BlueTree Education

BlueTree Education is a growing education organisation dedicated to nurturing confident, capable, and curious learners. As we continue to grow, we are looking for a motivated and people-oriented Enrolment Officer to join our team and help more parents find suitable learning programmes for their children.

If you enjoy speaking with people, building relationships, following up on opportunities, and working towards sales targets, this role offers the opportunity to develop your sales and customer engagement skills in the education sector.

Key Responsibilities

• Attend to incoming enrolment enquiries through phone calls, WhatsApp, walk-ins and online leads.
• Understand parents' needs and recommend suitable programmes, classes, and schedules.
• Call and follow up with leads provided by the Company and guide prospective parents through the enrolment process.
• Follow up with trial students and prospective customers to support conversion and enrolment.
• Build rapport and maintain good relationships with parents and students.
• Address questions, concerns and objections effectively
• Maintain accurate records of enquiries, follow-ups, and enrolment status using the Company's internal systems.
• Work closely with the Centre and Academic teams to coordinate class availability, trial arrangements, and enrolments.
• Share customer feedback and insights on public interest and programme demand with the scheduling and management teams.
• Contribute new sales and marketing ideas to improve lead conversion and enrolment.
• Support enrolment campaigns, open houses, events, and other sales initiatives when required.
• Work towards and achieve assigned sales and enrolment targets.
• Maintain a professional and positive brand image in all interactions

Requirements

• O'Level, NITEC, Diploma, or equivalent qualification.
• At least 1 year of experience in sales, customer service, business development, education, or a related field is preferred.
• Good communication and interpersonal skills, with confidence in speaking to parents over the phone and through messaging platforms.
• Customer-focused and able to build rapport quickly.
• Comfortable with sales conversations, follow-ups, and working towards targets.
• Self-motivated, persistent, and able to manage multiple leads and follow-ups independently.
• Good command of spoken and written English.
• Basic proficiency in Microsoft Office and digital communication tools.

What We Offer

• Basic salary of $2,600 to $6,000 per month, depending on experience and suitability, with additional incentives.
• Leads are provided, allowing you to focus on follow-up and conversion rather than cold sourcing.
• Hands-on exposure to sales, customer engagement, and education business operations.
• Supportive team environment where you can contribute your own sales and marketing ideas.
• Career development and progression opportunities within a growing education organisation.

Working Hours

This is a 5-day work week and includes both Saturday and Sunday, with weekday off days arranged according to operational requirements.

Our standard working hours are 9.5 hours per day, inclusive of a 1-hour lunch break, with the usual schedules being:

Weekdays

• 10.30am to 8.00pm, or
• 11.00am to 9.30pm

Weekends

• 8.30am to 6.00pm, or
• 9.30am to 7.00pm

Working hours may vary on certain days depending on class schedules and operational needs. Where there is a requirement to work later, the starting time will generally be adjusted accordingly, while maintaining 9.5 hours per day inclusive of the 1-hour lunch break.

Benefits

• Annual Leave starting from 20 days
• Basic hospitalisation benefits
• GP coverage
• Career development and progression opportunities