Center Manager

The Write Connection Singapore; Singapore; On-site; SGD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Medical and Dental benefits

Birthday and Marriage leave

Flexi Leave after 1 year of service

Monthly Birthday Celebration

Team Bonding Activities

Staff discounts for TWC lessons

Job summary

The Write Connection is seeking a Centre Manager in Singapore to lead daily operations, drive enrolment and ensure excellent customer experience. The role requires hands-on leadership, strong organisation and a focus on sales, retention and service standards across multiple centres.

You will work closely with teachers and support staff to maintain smooth operations, monitor KPIs, and leverage CRM systems for lead follow-up, student records and reporting.

Qualifications

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.
• At least 3 years of leadership or team management experience.
• Proven ability to manage sales targets, customer service standards and operational KPIs.

Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers' centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Skills

Leadership

Sales targets

Customer service

CRM systems

Team management

Tools

CRM software

Job description

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are looking for a Centre Manager to lead the daily operations, service standards and business performance of our enrichment centre.

This is a hands-on leadership role where you will oversee centre sales, student retention, customer experience, team performance and smooth centre operations. You will work closely with teachers, centre staff and support departments to ensure that students and parents receive a strong and consistent experience.

The ideal candidate is service-oriented, organised, commercially aware and confident in leading a team.

Job Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers' centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Work Hours

• 5-day work week, on either a single-weekend or dual-weekend arrangement.
• Weekdays: 12.30pm to 9.30pm, inclusive of one-hour meal break.
• Saturday or Sunday: 8.30am to 6.30pm, inclusive of one-hour meal break.

Job Requirements

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.
• At least 3 years of leadership or team management experience.
• Proven ability to manage sales targets, customer service standards and operational KPIs.
• Strong communication, follow-up and problem-solving skills.
• Confident in handling parents, staff matters and service escalations.
• Able to manage multiple centres, priorities and stakeholders in a fast-paced environment.
• Comfortable learning and using systems such as CRM and student management platforms.
• Experience in the education or enrichment industry will be an advantage.

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• A dynamic and supportive environment that values innovation, collaboration and excellence in education.
• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons for friends and family.
• Exclusive Staff discounts with various participating merchants

Who We Are Looking For:

We are looking for someone who takes ownership, follows through and enjoys leading both people and operations.

This role is suitable for candidates who are ready to manage a centre like a business unit, while keeping the student and parent experience at the heart of what they do.