Customer Support Manager, Project System Business (Data Centre), APAC

Rolls-Royce plc; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading engineering company seeks a seasoned Service Operations Manager to oversee regional service operations for mtu power generation systems in Singapore. The role demands technical leadership focused on data centre applications, ensuring operational excellence, service quality, and seamless stakeholder collaboration. Ideal candidates will have 8–12 years in service operations, particularly in mission-critical environments. Strong technical expertise in diesel and gas engines, along with advanced troubleshooting skills, is essential. This is an excellent opportunity to contribute to high-impact projects in a dynamic and supportive environment.

Qualifications

• Minimum 8–12 years of experience in service operations or technical support.
• Mandatory experience in Data Centre, Mission-Critical, or Hyperscale environments.
• Proven experience supporting or managing APAC regional service operations.

Responsibilities

• Lead regional service operations and technical support for mtu power generation systems.
• Provide 2nd Level technical support for mtu engines and gensets.
• Drive service quality improvement initiatives across APAC.

Skills

Technical support

Troubleshooting

Stakeholder management

Commissioning

Project management

Education

Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline

Tools

Control systems

Automation systems

Software (e.g. EnergetIQ, FOXBAT)

Job description

## **Job Description****Location: Tukang, Singapore (West)***Only candidates with the legal right to work in **Singapore** will be considered. Please note that applicants without this eligibility will not be considered.*At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.**Position Summary**The **Service Operations Manager, Project System Business (APAC)** is responsible for leading regional service operations and technical support for *mtu* power generation systems, with a strong focus on **data centre (hyperscale and mission-critical) applications**.This role provides **2nd Level technical leadership and service governance across APAC**, supporting distributors, project teams, and key accounts. You will drive **service quality, commissioning excellence, troubleshooting resolution, and lifecycle support** for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT).You are not here to “support tickets.” You are here to **own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region.****What you will be doing:****1. Regional Technical Support & Service Leadership (Data Centre Focus)*** Provide **2nd Level technical support** for *mtu* engines, gensets, and control systems across APAC, with priority on **data centre and critical infrastructure projects*** Act as escalation point between APAC distributors and **Global Level 3 / R&D / Factory teams*** Lead complex troubleshooting across **mechanical, electronic, automation and software systems*** Analyze operating data to diagnose failures, identify root causes, and drive corrective actions* Determine warranty vs commercial responsibility for defects with strong technical justification**2. Commissioning & Project Support (Mission-Critical Environments)*** Participate in **engineering reviews, validation, operability studies, and commissioning planning** for projects* Review commissioning procedures and technical deliverables, identifying gaps and risks early* Provide **technical oversight during commissioning of data centre power systems**, ensuring compliance with specifications and uptime requirements* Support project teams to resolve product and operational issues through closure**3. Service Operations & Quality Management*** Drive **service quality improvement initiatives** across APAC* Lead investigations, corrective actions, and continuous improvement programs* Work with distributors and service teams to standardize processes and elevate regional capabilities* Support **Correction-in-Field (CiF)** activities and technical validations**4. Aftermarket & Service Sales Support*** Partner with Service Sales to support **repair strategies, service proposals, and lifecycle solutions*** Review and validate technical aspects of quotations for service and project-related activities* Contribute to **standardization of commissioning and service practices** across APAC**5. Key Account & Stakeholder Management*** Support **hyperscale data centre customers and key accounts** across APAC* Provide remote and on-site technical support for high-impact issues* Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery* Act as a trusted technical advisor to both customers and internal stakeholders**Position Requirements****Education & Experience*** Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline* Minimum **8–12 years of experience** in service operations, technical support, or commissioning within: + Power generation + Diesel/gas engines + Critical infrastructure environments* **Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments*** Proven experience supporting or managing **APAC regional service operations****Technical Expertise*** Strong knowledge of: + Diesel & gas generator systems (*mtu* preferred) + Engine platforms: Series 4000 / 2000 / 1600 + Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)* Ability to troubleshoot across: + Mechanical systems + Electrical systems + Automation and software layers* Experience in **commissioning, root cause analysis, and failure investigation****Leadership & Commercial Mindset*** Ability to operate at both **hands-on technical and strategic service operations level*** Strong decision-making capability in **high-pressure, uptime-critical environments*** Understanding of **warranty, commercial claims, and service cost structures*** Ability to influence distributors and stakeholders without direct authority**Soft Skills*** Strong stakeholder management across global and regional teams* Clear communicator able to translate complex technical issues into actionable outcomes* Highly structured, detail-oriented, and accountable* Comfortable working in ambiguous and fast-paced project environments**Additional Requirements*** Willingness to travel across APAC to support projects and critical issues* Experience working with distributors and external service partners is highly preferred* Exposure to **data centre commissioning standards and uptime requirements (Tier III / IV environments)** is a strong advantage**About mtu Power Systems**Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand *mtu*. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.Relocation assistance is not available for this position.As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.## ## **Job Category**Services Fleet/Contract Management## **Posting Date**23 Mar 2026; 00:03