Engagement Associate

The Executive Centre; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

The Executive Centre in Singapore seeks an Engagement Associate to be the face of the centre for all members. You will deliver exceptional customer service, handle front-desk interactions, manage office and telephone setups, and coordinate admin tasks to enhance the member experience.

You will build vendor relationships, resolve basic IT issues, and look for opportunities to upsell services while supporting centre operations for profitability and efficiency.

Qualifications

• Client Engagement - deliver quality service and proactively seek to understand clients' need
• Effective Communication - Active listening skills. Ensure feedback is clear and understood and actionable
• Collaboration - Display cooperative attitude. Support team member and share knowledge in the team
• Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able to multi-task
• Grooming - Maintain professional appearance consistently according to the company's standard and guidelines
• Centre Maintenance - Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members

Responsibilities

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested and ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way while maintaining a professional, customer service-led persona
• Work on resolving all basic IT issues occurred in the centres; identify and take necessary action when you need specific IT support
• Develop and maintain third party vendor relationships, to further add value to the centre operations and member’s experience
• Continuously seek opportunities to up-sell and cross-sell to members to drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

Skills

Client Engagement

Effective Communication

Collaboration

Efficiency & Proactiveness

Grooming

Centre Maintenance

Job description

As an Engagement Associate interacting with that member base, your role is to provide a level of customer service and face-to-face engagement unsurpassed in the hospitality industry. In every sense, you are the 'face' of The Executive Centre for all members, so you must maintain that proactive, professional, innovative, customer service-led persona at all times, to facilitate our individual member and overall community experience.

Responsibilities:

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested and ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way while maintaining a professional, customer service-led persona
• Work on resolving all basic IT issues occurred in the centres; identify and take necessary action when you need specific IT support
• Develop and maintain third party vendor relationships, to further add value to the centre operations and member’s experience
• Continuously seek opportunities to up-sell and cross-sell to members to drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

What We are looking for:

• Client Engagement - deliver quality service and proactively seek to understand clients' need
• Effective Communication - Active listening skills. Ensure feedback is clear and understood and actionable
• Collaboration - Display cooperative attitude. Support team member and share knowledge in the team
• Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able to multi-task
• Grooming - Maintain professional appearance consistently according to the company's standard and guidelines
• Centre Maintenance - Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members