Executive, Operations

5G-Starlink Pte.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

5G-Starlink Pte. in Singapore seeks a dedicated Centre operations professional to ensure smooth, safe service and exceptional guest experiences.

You will follow SOPs, maintain cleanliness and safety, and assist in training while addressing guest feedback. The ideal candidate holds a diploma with at least two years in service or tourism, possesses leadership and strong communication, and is a team player capable of multitasking.

Qualifications

• Diploma holder required.
• Two years' experience in service/tourism preferred.
• Strong communication and guest service skills.
• Leadership and ability to supervise a team.
• Willingness to work shifts including weekends/public holidays.
• Fluent English; additional languages a plus.

Responsibilities

• Perform tasks based on SOPs and ensure safe operation of Centre.
• Deliver exceptional Guest Experience.
• Attend to guest feedback and close service lapses.
• Maintain safety and security of guests and controlled Centre environment.
• Assist in First Aid as needed.
• Ensure Centre cleanliness and hygiene.
• Propose improvements for centre and guest experience.
• Assist in staff training and handling staff issues.
• Generate and review reports monthly if required.

Skills

Leadership

Supervisory skills

Communication

Multitasking

Problem solving

Guest experience

Team player

Education

Diploma

Job description

• Perform tasks based on standard operating procedures as well as ensuring the smooth and safe running of Centre
• Ensure Operational Excellence by delivering exceptional Guest Experience
• Attend to guest feedback on-ground and close service lapses
• Ensure the safety and security of our guests, while maintaining control within the Centre
• Assist in providing First Aid as needed
• Ensure Centre cleanliness and hygiene
• Review, propose and execute ideas to aid in improvements on centre-related and guest experience matters
• Assist in staff training, and staff issues
• Generate and review reports on a monthly basis, if required

Who We Are Looking For

• Diploma holders
• Preferably at least two years relevant experience in service/tourism industry
• Candidate with retail experience is an advantage
• Leadership and supervisory skills
• Flexibility to work shift patterrns (including weekends and public holidays)
• Confident and resourceful
• Passionate about guest experience and enjoy working with children
• Pleasant and courteous attitude, with strong communication skills
• Able to multitask, meticulous and a problem solver
• Good command of written and spoken English. Proficient in other languages will be an added advantage.
• Team player who can also work independently