Community Executive, Singapore

Industrious Asia Pacific; Singapore; On-site; SGD 40,000 - 54,000; Full time

Benefits offered by this job

Monthly mobile allowance

5-day work week

Flexible medical benefits

Job summary

Industrious Asia Pacific is seeking a Community Executive to be the main point of contact for members, delivering hospitality and resolving issues to foster a productive space.

You will build rapport, manage the concierge, coordinate with IT/F&B, and support the Centre Manager to enhance operations, sales, and member satisfaction.

This role offers a 5-day work week, a dynamic workplace, and opportunities to engage with local networks.

Qualifications

• Hold a qualification from an accredited institution.
• Open to candidates with no prior experience; more experienced applicants may be considered for senior roles.
• Proven objection handling, prospecting and negotiation skills.
• Proficient in MS Word, Excel, and PowerPoint.
• Uniform provided and must be worn during working hours.

Responsibilities

• Maintain the office in a clean, defect-free condition through daily walkthroughs.
• Assist with move-in/move-out schedules to minimize issues.
• Ensure a warm welcome and farewell for members and visitors.
• Develop rapport with members and tailor service delivery to preferences.
• Support Centre Manager to improve operational efficiency, sales, and member satisfaction.
• Manage the concierge: calls, emails, mail, and packages.
• Coordinate with IT, F&B and Housekeeping for inventory and events.
• Promote use of the members’ platform and network portal.

Skills

Customer service

Hospitality

Office suite

Education

Accredited qualification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

As a Community Executive, you will be responsible for being the main point of contact for all our members with the goal of delivering strong community spirit through operational excellence. You will be the face of the location to assist members in handling their issues.

A successful Community Executive will build rapport with members and be responsible for making members feel welcomed and comfortable in our spaces, ensuring that they are able to focus on working productively and building networks, with top-quality hospitality provided by you.

The Community Executive will report to the Centre Manager.

What you’ll do

Be the Supportive Office Expert

• Ensure that the office is maintained in a clean and defect-free condition at all times by conducting daily walkthroughs of the office to identify areas for improvement and maintenance


• Support the preparation of members’ move-in and move-out schedules to minimise issues


• Ensure a warm welcome and fond farewell for all members and visitors to the office


• Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience


• Support the Centre Manager to develop and carry out practices and improvements, to achieve operational efficiency, sales performance and member satisfaction

Ensure Operational Efficiency

• Manage the concierge, including calls, emails, and members’ mail and packages coming in through the office


• Work with our IT, F&B and Housekeeping vendors to ensure that our inventory, events and office-needs are catered to in a timely manner


• Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications


• Encourage participation and use of our members’ platform and network portal


• Key card management for access cards to the building and the office, ensuring utmost security

Play a part in creating the Community

• Research and identify the needs of existing and prospective members to better develop personalised sales pitches and solutions to meet their needs and upsell TGR space


• Prepare and serve hot and cold drinks such as coffee, tea, artisan and specialty beverages for the member/guests


• Refer prospective or existing members to other offices based on their specific needs


• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards


• Supportthe Centre Manager todevelop and implementlead generation andsales conversion strategies to achieve and maintain 100% occupancy


• Connect with local organisations and attend networking events to promote the office and the brand, and identify potential members


• Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings

Who you are

Requirements

• Hold a qualification from an accredited institution


• Interested candidates without prior experience are welcome to apply; more experienced candidates may be considered for a more senior position


• Proven objection handling, prospecting and negotiation skills


• Proficient in Microsoft Word, Excel, and PowerPoint


• Uniform will be provided and must be worn at all times during working hours

Qualities

• Able to work under pressure and meet tight deadlines in a fast-paced environment


• Have strong organisational and planning skills with the ability to multitask


• Good verbal and written communication skills; confident interacting with vendors, speakers and cross-company teams at all different levels of seniority


• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy


• Self-starter with a good attitude towards learning

What’s in it for you

• Competitive remuneration


• 5-day work week


• Monthly mobile allowance


• Flexible benefits for medical and other approved wellness, healthcare activities etc.


• Beautiful workplace environment that fosters collaboration and interactions with others from a diverse background of cultures


• Opportunity to work with various teams across regional locations