Admin Executive Intern

ISUN EDUCATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ISUN EDUCATION PTE. LTD. is seeking a front desk administrator to serve as the first contact for parents and students, resolving issues and coordinating admin tasks. You will manage payments, registrations, and centre operations while maintaining accurate records and reports.

The role requires strong English skills and a second language, and you will support coaches and liaise with vendors to ensure smooth centre functioning.

Qualifications

• Front desk and parent/student liaison duties with a focus on guest experience.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Resolve complaints as the first point of contact and provide solutions.
• Handle payment collection and processing of registrations.
• Respond to inquiries about session values, duration and frequency.
• Manage centre operations, ordering, and liaise with vendors.
• Maintain student database and filing of documents.
• Send memos to parents and prepare regular reports.
• Assist coaches and perform ad-hoc duties as needed.

Skills

Customer service

Communication skills

English + another language

Organized

Independent

Tools

PowerPoint

Excel

Zoom

MS Teams

Job description

Job Description

• In charge of front desk admin and parent/student liaison duties, including, but not limited to, resolving complaints as the first point of contact and providing solutions to ensure that their needs are met


• Payment collection


• Handling of all new enquiries related to the value of the product or offer (includes the duration of the session and frequencies of the sessions)


• Management of centre operations, resources and logistics (ensuring all classrooms are always ready before class, all office supplies and materials are well stocked, liaison with various external vendors for supplies or other logistical needs and liaison with parents to arrange for appointments of for scheduling purposes)


• Processing student registrations and payments, as well as maintaining the student database


• Sending memos to parents


• In charge of proper and organised filing, documentation and archiving of forms as well as managing other necessary administrative paperwork


• Ensuring the tidiness, orderliness and neatness of the centre according to inventory lists


• Generating and updating daily, weekly, monthly reports for the management


• Assisting coaches wherever needed


• Any other ad-hoc duties assigned

Knowledge and Skill Requirements:

• Responsible for the successful running of the premises


• Accountable to everyone in all forms of communication in a prompt and timely manner


• Ensuring all processes are done accordingly to the company values and practices


• Excellence in communicating messages and ensuring positivity in all communication with everyone


• Prompt in informing the direct supervisor of all the achievements and challenges faced, and how the challenges are overcome


• Must be well-versed in English and at least one other language


• Must do work with pride and expect excellence in own work


• Must have knowledge in usage of Powerpoint/Excel for reports


• Must have knowledge in setting up video-conferencing using Zoom/Microsoft Teams and troubleshoot audio or video challenges


• Must be highly organised and have a habit of documenting everything


• Must be flexible and highly adaptable to new or sudden situations


• Independent and service-oriented


• Preferable to have prior experience in a customer service/administrative role

What you can expect from us:

• A positive working environment!


• Small team


• A common goal to work towards as a team: touching lives of parents and students

Working Hours

Tuesday, Thurs, Friday: 2pm-6.30pm

Saturday: 8.30am-4.30pm

Sunday: 8.30am-3.00pm