End User Support Engineer Singapore Corporate function / Support - IT support

Feishu; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tiger Brokers is seeking an IT specialist to be the primary point of contact for executives, delivering on-site, high-touch support while ensuring strict regulatory compliance under MAS guidelines. You will manage Windows and macOS endpoints, support collaboration tools, and maintain asset records with a discipline that balances speed and control.

The role requires 3–5 years of end-user support experience in a corporate setting, with MAS-regulated or fintech exposure preferred.

Qualifications

• 3–5 years of hands-on end user support in a corporate environment.
• Experience in MAS-regulated financial institutions or licensed fintech preferred.
• Must be able to explain technical issues clearly in English and Mandarin.
• Diploma or degree in Information Technology, Computer Science, or related field; or equivalent experience.
• Advantageous certifications: CompTIA A+, MS 365 Modern Desktop Admin, ACSP, or ITIL Foundation.

Responsibilities

• Serve as the dedicated IT point of contact for executives and senior management with on-site, white-glove support.
• Manage device readiness: setup, travel prep, AV checks, and software pre-staging.
• Maintain confidentiality of executive communications and device contents.
• Log, triage, and resolve endpoint incidents within SLA targets.
• Support Windows 10/11 and macOS endpoints via JAMF Pro and Intune/Group Policy.
• Perform OS builds, enrolments, and migrations following security baselines.
• Manage peripherals and conferencing equipment; encourage self-service documentation.
• Support Microsoft 365 and collaboration platforms (Outlook, Teams, SharePoint, etc.).
• Manage iOS and Android devices via MDM platforms.
• Onboarding and offboarding: account provisioning, imaging, access revocation.

Skills

End user support

Executive support

Windows 11

macOS

MDM (JAMF Pro, Intune)

Microsoft 365

English & Mandarin

Confidentiality

Networking basics

Education

IT/CS degree or equivalent

Tools

JAMF Pro

Microsoft Intune

Group Policy

Active Directory

Apple Business Manager

Job description

Responsibilities

About the role: Tiger Brokers is a MAS-regulated fintech company operating across Singapore, Hong Kong, Australia, New Zealand, and the United States. We move at the pace of a technology company and operate to the standards of a licensed financial institution — and we need IT support that reflects both.This is not a traditional helpdesk role, nor a pure startup IT generalist position. You will be the primary IT point of contact for a fast-moving organisation with real regulatory obligations — supporting business leaders and executive users who expect swift, seamless resolutions, while operating within a controls environment governed by MAS Technology Risk Management (TRM) Guidelines and the Cyber Hygiene Notice (FSM-N06).The right candidate understands both sides: they can resolve a laptop issue in minutes without unnecessary friction, and they know exactly why that device needs full-disk encryption, a patched OS, and a logged asset record. You don't choose between speed and compliance — you deliver both.Who thrives here: Candidates who have worked in regulated financial services (banking, brokerage, insurance) and are ready to move faster — or candidates from high-growth fintech who understand that MAS-licensed entities operate differently from a startup. Either background works; the mindset is what matters.

Key responsibilities

• [Executive support] Serve as the dedicated IT point of contact for executives and senior management — delivering on-site, white-glove support with urgency and discretion.
• [Executive support] Proactively manage technology readiness: device setup, travel preparation, meeting room AV checks, and software pre-staging — before issues arise, not after.
• [Executive support] Maintain strict confidentiality of executive communications, documents, and device contents at all times.
• [Executive support] Balance speed with process: executive requests are always priority one, but resolutions must still be logged, documented, and compliant.
• [Endpoint support — Windows & macOS] Diagnose and resolve hardware and software issues across Windows 10/11 laptops and MacOS devices via JAMF Pro and Microsoft Intune / Group Policy.
• [Endpoint support — Windows & macOS] Perform OS builds, device enrolments, and migrations following group security baselines and endpoint control requirements.
• [Endpoint support — Windows & macOS] Manage peripherals — docking stations, monitors, printers, video conferencing equipment — with a bias toward self-service documentation so users can resolve minor issues independently.
• [Endpoint support — Windows & macOS] Support Microsoft 365 (Outlook, Teams, Excel, SharePoint) and Lark as the primary collaboration platforms.
• [Endpoint support — Windows & macOS] Manage and troubleshoot iOS and Android devices enrolled in MDM platforms.
• [Incident management & compliance] Log, triage, and resolve all endpoint incidents through IT Helpdesk platform within defined SLA targets.
• [Incident management & compliance] Maintain accurate asset records in EUC register — including device ownership, data classification, and review dates.
• [Incident management & compliance] Support onboarding and offboarding workflows: account provisioning, device imaging, access revocation and MDM unenrolment.
• [Incident management & compliance] Participate in periodic endpoint compliance reviews and internal audit preparation.

Controls vs efficiency — our expectation: Controls are not bureaucracy; they are the baseline for operating as a licensed FI. We expect you to follow them consistently, document decisions clearly, and — critically — flag when a control is creating unnecessary friction so we can improve the process, not bypass it.

Qualifications

• [Experience] 3–5 years of hands-on end user support in a corporate environment. Experience in a MAS-regulated financial institution (bank, broker, insurer, fund manager) or a licensed fintech is strongly preferred.
• [Experience] Candidates from traditional FI backgrounds: we value your controls discipline and audit readiness. You should also be comfortable working at fintech pace — lean team, no lengthy change advisory boards for standard endpoint tasks, expected to exercise good judgment independently.
• [Experience] Candidates from fintech / tech backgrounds: we value your speed and self-sufficiency. You should understand that MAS-regulated entities have non-negotiable compliance obligations — every device must be managed, every ticket must be logged, every asset must be inventoried.
• [Experience] Demonstrable experience supporting senior business leaders, with references to professionalism and discretion.
• [Experience] Diploma or degree in Information Technology, Computer Science, or related field; or equivalent experience.
• [Experience] Advantageous certifications: CompTIA A+, Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional (ACSP) or ITIL Foundation.
• [Technical skills] Windows 11 — Advanced troubleshooting — Group Policy, Active Directory, registry, event logs, networking stack.
• [Technical skills] macOS (Sequoia/Golden Gate) — System preferences, MDM profiles, Keychain, FileVault, JAMF Pro management.
• [Technical skills] Mobile — iOS (Apple Business Manager, MDM enrolment) and Android (work profile, Knox / Intune).
• [Technical skills] Networking — TCP/IP, VPN clients, Wi-Fi troubleshooting, DHCP/DNS basics.
• [Technical skills] Security tools — EDR, SASE, DLP.
• [Technical skills] Microsoft 365 — Outlook, Teams, OneDrive, SharePoint.
• [Language & communication] Professional proficiency in English and Mandarin Chinese (spoken and written) is essential.
• [Language & communication] Ability to explain technical issues to senior executives clearly and concisely, in either language, under pressure and without jargon.
• [Personal attributes] Comfortable operating in ambiguity — not every process is written down yet; you help write it.
• [Personal attributes] Service-first mindset with a strong sense of urgency; VIP issues are always priority one, and you treat them that way without being told.
• [Personal attributes] Impeccably professional presentation and interpersonal skills appropriate for a licensed financial institution.
• [Personal attributes] Calm and methodical under pressure; able to manage concurrent high-priority requests without corners being cut.
• [Personal attributes] Controls-minded without being rigid — you follow the rulebook and you improve it.

What we offer

• Competitive base salary with performance bonus.
• Exposure to a MAS-regulated fintech operating across five markets — a rare combination of compliance rigour and technology pace.
• High visibility with senior leadership; direct impact on the executive experience of the organisation.
• Continuous learning support — certifications, training, and industry events funded.
• Flexible work arrangement (with on-call availability).
• A lean, collaborative IT team where your contributions are visible and your judgment is trusted.