End-User IT Support Engineer, Microsoft 365

CrimsonLogic; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

CrimsonLogic is seeking an experienced End User Support professional to assist staff worldwide with corporate systems and services. The role supports 1000+ users using Microsoft technologies and focuses on first-line IT support, security, and service delivery.

You will handle AD and Microsoft 365 issues, onboarding/offboarding, device enrollment, and end-point management, while ensuring timely resolutions and strong communication.

Qualifications

• Bachelor’s degree or diploma in computer science or related field.
• At least 2 years of end-user support experience in IT helpdesk environments.
• Familiarity with Active Directory and Microsoft 365 support.
• Experience with endpoint and device management concepts.

Responsibilities

• Provide first-level support for Active Directory and Microsoft 365 end-user issues (login/MFA, mailbox access, Teams issues).
• Provide standby 24/7 on-call support.
• Process incidents and service requests via the IT Service Centre Portal; triage and categorize for timely closure.
• Support endpoint provisioning and setup (Windows devices, printers) and device enrollment.
• Assist with Microsoft Intune operational tasks and basic troubleshooting.
• Perform routine checks and first-line troubleshooting for connectivity and printing issues; escalate as needed.
• Support user onboarding/offboarding activities and account/access requests.
• Maintain documentation and work notes in the IT Service Centre Portal; contribute to knowledge base.
• Coordinate hardware repair/replacement and asset management with end-user communication.
• Assist with testing and rollout of Microsoft 365/Intune changes and participate in UAT.

Skills

Active Directory

Microsoft 365

End-user support

Ticketing system

Communication skills

On-call support

Education

Bachelor’s degree / Diploma in Computer Science or related discipline

Tools

Microsoft Intune

IT Service Centre Portal

Office 365 Admin Center

Job description

CrimsonLogic is seeking an experienced End User Support professional to assist staff worldwide with corporate systems and services. The role supports 1000+ users using Microsoft technologies and focuses on first-line IT support, security, and service delivery.

You will handle AD and Microsoft 365 issues, onboarding/offboarding, device enrollment, and end-point management, while ensuring timely resolutions and strong communication.