Hiring now - End User Computing Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks an IT Helpdesk/Desktop Support specialist with 1 year of experience to deliver onsite and remote support for Windows 10/11 and Office 365.

You will troubleshoot incidents, document resolutions, and follow ITSM processes to meet SLA timelines with strong English communication and customer service skills. Responsibilities include asset management, imaging, deployment, and contributing to technical documentation across multiple sites, while ensuring policy

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of desktop support or IT helpdesk experience.
• Experience supporting Windows 10/11 and Office 365.

Responsibilities

• Provide onsite and desktop support to end users.
• Receive, prioritize, troubleshoot, document, and resolve incidents and service requests within SLA timelines.
• Escalate unresolved incidents to appropriate resolver groups or third‑party vendors.
• Imaging and re-imaging desktops/laptops.
• Support device deployment, replacement, and technology refresh.
• Conduct asset inventory verification and asset management activities.
• Update and maintain incident/service records in the ticketing system.
• Create and maintain work instructions and technical documentation.
• Ensure compliance with IT policies, security standards, and procedures.
• Provide support for Windows and Office 365 related issues.
• Support users across different customer sites and locations as required.
• Participate in standby, shift rotations, and extended coverage when needed.

Skills

English communication

Customer service

Problem solving

Prioritization

Team coordination

Education

ITE or Diploma in IT/related

Tools

Windows 10/11

Office 365

ITSM ticketing

Remote support tools

Networking basics

Job description

Key Responsibilities

• Provide onsite and desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

• Education & Experience
  • Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
  • Minimum 1 year of experience in desktop support or IT helpdesk environment
  • Minimum 1 year of hands‑on experience supporting:
  • Microsoft Windows 10/11
  • Microsoft Office 365
• Technical Skills
  • Demonstrated knowledge in supporting desktops, laptops, printers, and related peripherals
  • Familiarity with ticketing systems and ITSM processes is preferred
  • Experience performing remote support using remote access tools will be advantageous
  • Knowledge of basic networking and troubleshooting concepts is preferred
• Communication & Soft Skills
  • Clear spoken and written English communication skills
  • Good interpersonal and customer service skills
  • Strong coordination and organizational abilities
  • Ability to prioritize tasks effectively and work with urgency in a fast‑paced environment
  • Ability to communicate effectively with team members, management, and end users