End-User IT Support Engineer: AD, ITSM & Networking

PERSOL; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

PERSOL is seeking an IT Support professional to maintain a secure and efficient IT environment across hardware, software, and network infrastructure. You will support end-users, troubleshoot incidents, and contribute to continuous improvement initiatives.

The role focuses on AD administration, ITSM workflows, printer management, and asset lifecycle processes within a dynamic corporate IT environment.

Qualifications

• ITIL Foundation preferred.
• Experience with ITSM tools.
• Hands-on with Microsoft Active Directory.
• Strong hardware and software troubleshooting skills.
• Strong networking knowledge (DHCP, DNS).
• Experience with IT infrastructure and user environments.
• Experience with printer troubleshooting and print management.
• Experience with IT Asset Lifecycle Management (CMDB).
• Experience with documentation and knowledge articles.
• Strong customer-oriented mindset.

Responsibilities

• Provide end-user support for hardware, software, networking, and communication issues
• Troubleshoot and resolve complex IT incidents and service requests
• Ensure users' technical issues are resolved promptly and effectively
• Maintain a stable and supported PC environment across the organization
• Provide support for printers and print management systems
• Manage and support Microsoft Active Directory (AD) (user accounts, access control, policies)
• Work with ITSM tools to log, track, and resolve incidents and service requests
• Support network services including DHCP, DNS, and general connectivity troubleshooting
• Maintain IT asset lifecycle management

Skills

Active Directory

ITIL Foundation

ITSM tools

Networking fundamentals

Hardware troubleshooting

Software troubleshooting

Printer troubleshooting

Customer service mindset

Tools

CMDB

Job description

PERSOL is seeking an IT Support professional to maintain a secure and efficient IT environment across hardware, software, and network infrastructure. You will support end-users, troubleshoot incidents, and contribute to continuous improvement initiatives.

The role focuses on AD administration, ITSM workflows, printer management, and asset lifecycle processes within a dynamic corporate IT environment.