End User Computing & IT Operations Manager

National Trades Union Congress (NTUC); Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

National Trades Union Congress (NTUC) in Singapore is seeking a Senior Manager to oversee IT Systems and Operations, ensuring smooth operations across endpoint management, user support, asset governance, and systems administration. The role also drives IT infrastructure projects to enhance reliability, security, and productivity.

The ideal candidate has 6+ years of relevant experience, strong ITIL knowledge, and proven vendor coordination skills to support NTUC’s multi-location operations and

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related fields.
• At least 6 years of relevant experience.
• Experience supporting multi-location operations is a plus.

Responsibilities

• Serve as IT operations contact point coordinating with vendors for incident resolution, service requests, escalations, and SLA tracking.
• Process, validate, and coordinate Service Requests for hardware and user IT needs.
• Maintain IT documentation and oversee IT asset lifecycle management.
• Support deployment activities such as laptop refreshes and system migrations.
• Manage user onboarding and offboarding tasks including account setup and license allocation.
• Track and maintain IT configuration documentation and asset records.
• Coordinate IT services and project deliverables with internal teams and vendors.
• Provide updates and ensure timely resolution for daily operational continuity.
• Plan, execute, and monitor IT projects (office relocations, upgrades, digitalisation).

Skills

IT operations

Endpoint management

Windows environment

Mac environment

IT asset management

Documentation

ITIL processes

Stakeholder management

Vendor coordination

Troubleshooting

Education

Diploma/Degree in IT or CS

Tools

M365

Collaboration tools

Job description

National Trades Union Congress (NTUC) in Singapore is seeking a Senior Manager to oversee IT Systems and Operations, ensuring smooth operations across endpoint management, user support, asset governance, and systems administration. The role also drives IT infrastructure projects to enhance reliability, security, and productivity.

The ideal candidate has 6+ years of relevant experience, strong ITIL knowledge, and proven vendor coordination skills to support NTUC’s multi-location operations and