Emergency Dept. Patient Service Associate — Care Impact

Ng Teng Fong General Hospital; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH) form part of JurongHealth Campus, delivering care through the Emergency Medicine Department. The Patient Service Associate role focuses on exceptional patient service at point of contact, including registrations, payments, and coordinating with hospital units.

The position requires courteous communication, a strong service mindset, and flexibility to cover morning, afternoon, overnight shifts, including weekends and public

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Strong passion to serve the patients.
• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays.

Responsibilities

• Register patients via phone and upfront enquiries.
• Collect payment/ deposits and provide Financial Counselling for admissions and discharges.
• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients.
• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients.
• Sort documents in preparation for dispatch to Medical Records Office (MRO).
• Extend excellent customer service to patients and their relatives.
• Replenish inventory when stock is low.

Skills

Interpersonal skills

Communication skills

Customer service

Shift flexibility

Education

GCE N Levels

Job description

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH) form part of JurongHealth Campus, delivering care through the Emergency Medicine Department. The Patient Service Associate role focuses on exceptional patient service at point of contact, including registrations, payments, and coordinating with hospital units.

The position requires courteous communication, a strong service mindset, and flexibility to cover morning, afternoon, overnight shifts, including weekends and public