Assistant Manager (Emergency Medicine)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National University Polyclinics, within the NUHS family, seeks an experienced operations and project management professional to support the Emergency Medicine Department. You will help deliver departmental services, drive digital transformation, and ensure quality improvement initiatives.

Collaboration with multidisciplinary stakeholders will be essential to advance service development and performance management.

Qualifications

• Strong Digital and IT proficiency.
• Project management capabilities and experience in driving a cohesive team and cross teaming environment.
• Possess confidence to resonate with senior management leadership – internal and external stakeholders.
• Ability to multi-task and work under tight timelines.
• Good analytical and organization skills.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill.

Responsibilities

• Support the planning, development, implementation, and review of departmental workplans, service initiatives, workflows, SOPs, and operational strategies.
• Monitor, analyse, and report departmental performance indicators and KPIs, and support initiatives to improve service quality, efficiency, and operational outcomes.
• Lead or coordinate projects relating to service development, quality improvement, workflow redesign, digitalisation, automation, and system enhancement initiatives.
• Provide secretariat support for departmental committees, workgroups, and project meetings, including agenda preparation, minute taking, action tracking, and follow-up.
• Support the development, implementation, and optimisation of digital and IT systems to meet operational requirements and business needs.
• Assist in departmental financial planning, budgeting, business case development, and monitoring of CAPEX, OPEX, manpower, and training requirements.
• Collaborate with internal and external stakeholders to support operational initiatives, service improvements, and strategic projects.
• Undertake additional projects and duties as assigned to support departmental goals and organisational priorities.

Skills

Digital and IT proficiency

Project management

Stakeholder communication

Multitasking

Analytical thinking

Presentation skills

Negotiation skills

Interpersonal skills

Job description

Select how often (in days) to receive an alert: Create Alert

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Overview:

Reporting to the Manager (Clinical Services) of the Emergency Medicine Department, who works in partnership with and reports to the Head of Operations (Emergency Department) and Clinical Head of Department, you will provide operational, administrative, financial, and project management support to ensure the effective delivery of departmental services, strategic initiatives, and quality improvement programmes. You will work closely with multidisciplinary stakeholders to drive service development, operational excellence, digital transformation, and performance management within the department.

Job Responsibilities:

• Support the planning, development, implementation, and review of departmental workplans, service initiatives, workflows, SOPs, and operational strategies.
• Monitor, analyse, and report departmental performance indicators and KPIs, and support initiatives to improve service quality, efficiency, and operational outcomes.
• Lead or coordinate projects relating to service development, quality improvement, workflow redesign, digitalisation, automation, and system enhancement initiatives.
• Provide secretariat support for departmental committees, workgroups, and project meetings, including agenda preparation, minute taking, action tracking, and follow-up.
• Support the development, implementation, and optimisation of digital and IT systems to meet operational requirements and business needs.
• Assist in departmental financial planning, budgeting, business case development, and monitoring of CAPEX, OPEX, manpower, and training requirements.
• Collaborate with internal and external stakeholders to support operational initiatives, service improvements, and strategic projects.
• Undertake additional projects and duties as assigned to support departmental goals and organisational priorities.

Requirements:

• Strong Digital and IT Proficiency
• Project management capabilities and experience in driving a cohesive team and cross teaming environment
• Possess confidence to resonate with senior management leadership – internal and external stakeholders
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”,