Patient Service Associate (Emergency Medicine) - One Year Contract

Ng Teng Fong General Hospital; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH) form part of JurongHealth Campus, delivering care through the Emergency Medicine Department. The Patient Service Associate role focuses on exceptional patient service at point of contact, including registrations, payments, and coordinating with hospital units.

The position requires courteous communication, a strong service mindset, and flexibility to cover morning, afternoon, overnight shifts, including weekends and public

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Strong passion to serve the patients.
• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays.

Responsibilities

• Register patients via phone and upfront enquiries.
• Collect payment/ deposits and provide Financial Counselling for admissions and discharges.
• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients.
• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients.
• Sort documents in preparation for dispatch to Medical Records Office (MRO).
• Extend excellent customer service to patients and their relatives.
• Replenish inventory when stock is low.

Skills

Interpersonal skills

Communication skills

Customer service

Shift flexibility

Education

GCE N Levels

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Opportunity

We are looking for Patient Service Associates to deliver excellent patient service at our Emergency Medicine Department.

Responsibilities

• Register patients via phone and upfront enquiries
• Collect payment/ deposits and provide Financial Counselling for admissions and discharges
• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients
• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients
• Sort documents in preparation for dispatch to Medical Records Office (MRO)
• Extend excellent customer service to patients and their relatives
• Replenish inventory when stock is low

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.