Premier Service Manager

HSBC Holdings plc; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

HSBC Holdings plc in Singapore seeks a Premier Service Manager to lead dedicated operational support for Relationship Managers and Team Heads, delivering high standards of customer service in a retail banking environment.

You will handle customer feedback, drive process improvements, ensure risk and compliance, and collaborate with teams in English and Chinese to meet business needs.

Qualifications

• Advanced working experience in a retail-banking environment.
• Strong customer service orientation, with self-motivation and ability to work under pressure.
• Excellent interpersonal and communication skills; English and Chinese language ability is advantageous.

Responsibilities

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
• Deliver high standards of service by ensuring efficient, timely and quality support to customers.
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in line with Group standards and local regulations.
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards.
• Enhance customer experience by proactively identifying service gaps and recommending process improvements.
• Provide all other aspects of administrative support that may be required from time to time.

Skills

Retail banking experience

Customer service

Interpersonal skills

English/Chinese communication

Job description

Some careers have more impact than others.

Ifyou’relooking for a career where you can make a real impression, join HSBC and discover how valuedyou’llbe. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,supportand rewards that will take you further.

In International Wealth and Premier Banking, we serve41 million customersglobally, including 6.7million who areinternational, from retail customers toultra highnet worth individuals and their families. We help our customersto takecare of their day-to-day finances andto manage, protect and grow their wealth. Our international network and breadth ofexpertiseenable us to deliver on HSBC’s purpose ofopening upa world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief OperatingOffice.

We are currently seeking a high calibre professional to join our team as aPremier Service Manager.

In this role you will:

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
• Deliver high standards of service by ensuring efficient, timely and quality support to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
• Enhance customer experience by proactively identifying service gaps and recommending process improvements
• Provide all other aspects of administrative support that may be required from time to time

To be successful you will need:

• Advanced working experience in a retail-banking environment
• Strong customer service orientation, with self-motivation and ability to work under pressure
• A self-starter and good team player with drive for success and achievement
• Possess excellent interpersonal and communication skills
• The ability to engage and communicate effectively in both English and Chinese (spoken and written) will be an added advantage to meet business needs.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.