#EG Network Engineer / Senior Engineer (Day 2)

NCS Group; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

NCS Group in Singapore is looking for an Infra Engineer / Senior Engineer, Network to join their networking team. The role involves troubleshooting and managing network issues, ensuring high availability and performance.

The ideal candidate should have over 4 years of networking experience, relevant certifications like CCNA or CCNP, and knowledge of network security. This position is open to Singapore Citizens and offers a collaborative working environment.

Qualifications

• 4 or more years of IT or networking experience.
• Experience in at least 1 to 2 domains in Data Centre or Enterprise Networks.
• Due to project sensitivity, only Singapore Citizens are considered.

Responsibilities

• Analyse incidents and technical issues impacting infrastructure operations.
• Troubleshoot and resolve network issues of varying complexity.
• Ownership of assigned incidents through to closure.
• Perform proactive health checks to maintain service reliability.
• Collaborate with internal and external teams for seamless communication.

Skills

Networking Knowledge - Routing and Switching

Network Security (ACL, Firewall, VPN, ISE)

Network Performance Monitoring

Education

Diploma, Degree or Equivalent

Tools

CCNA

CCNP

CCIE

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

We are looking for Infra Engineer / Senior Engineer, Network (Day 2) to join our dynamic networking team. In this role, you will troubleshoot, resolve, and proactively manage network and infrastructure issues to ensure high availability, performance, and security across enterprise/campus and data center environments. You will participate in incident management, and work closely with internal and external stakeholders.

Responsibilities

• Analyse incidents and technical issues that impact infrastructure operations.
• Troubleshoot and resolve network and infrastructure issues of varying complexity.
• Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution.
• Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.
• Perform proactive health checks to detect problems early and maintain service reliability.
• Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.
• Execute routine administration, configuration, and support tasks according to established guidelines.
• Review and implement change requests for network changes or upgrades.
• Perform impact analysis for planned network maintenance, executing failovers, patch management where required to ensure service continuity.
• Apply processes from infrastructure upgrade plans, ensuring smooth rollouts with minimal disruption.
• Maintain and update network documentation to reflect changes in infrastructure design or traffic flows.
• Produce new documents and procedures to support repeatable routine tasks.
• Use network management tools to monitor, analyse, and report on network performance and status.
• Participate in root-cause investigations, validating proper operation of network installations.
• Update incident management systems with escalated cases and resolution details.
• Collaborate with internal and external teams, escalating issues when necessary and ensuring seamless communication with stakeholders.
• Able to work independently and also to work in a team.
• For senior engineers: mentor and guide junior engineers, helping them develop troubleshooting and incident management skills.

Qualifications

The ideal candidate should possess

• 4 or more years of IT or networking experience.
• Technical / Professional Skills: Certification – CCNA / CCNP / CCIE
• Networking Knowledge - including Basic to Advanced Routing and Switching, Basic to Advanced Wired and Wireless networks, Network Security (ACL, Firewall, VPN, ISE) and Network Performance Monitoring
• Experience in at least 1 to 2 domains in either Data Centre Network e.g. Nexus Switches (7K, 9K) & NX-OS technologies, Cisco ACI Technologies (SD-DC), or Enterprise / Campus Network (Wired / Wireless network)
• Education: Diploma, Degree or Equivalent
• Due to project sensitivity, we will only consider Singapore Citizen