NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
Key Responsibilities
Project & Delivery Management
- Plan, execute, monitor, and close projects end-to-end, ensuring delivery against scope, schedule, budget, and quality targets
- Develop and maintain project plans, work breakdown structures, resourcing plans, and delivery roadmaps
- Track project progress, financials, and utilisation; report status, variances, and forecasts to stakeholders and management
- Manage project scope and change control, ensuring changes are assessed, approved, and documented before implementation
- Coordinate across workstreams, vendors, and third parties to ensure integrated, on-time delivery
Stakeholder & Client Management
- Serve as the primary point of contact for clients and key stakeholders, building trusted, collaborative working relationships
- Facilitate steering committees, working group meetings, and status updates, ensuring clear communication of progress, risks, and decisions
- Manage stakeholder expectations, escalations, and conflicting priorities with sound judgement and professionalism
- Prepare and deliver clear, accurate project documentation, minutes, status reports, and presentations for internal and client audiences
Planning, Risk & Governance
- Identify, assess, and track project risks and issues; drive timely mitigation and resolution with clear ownership
- Maintain project governance artefacts, including risk logs, action trackers, decision logs, and RAID registers
- Ensure projects adhere to organisational project management standards, methodologies, and quality gates
- Support contract, commercial, and compliance matters relevant to project delivery, escalating where required
Team Leadership & Collaboration
- Lead and motivate cross-functional project teams, including developers, business analysts, designers, and QA/test leads
- Allocate work, manage team capacity, and remove blockers to keep delivery on track
- Foster a collaborative, accountable team culture and support the professional development of team members
- Partner with business analysts, technical leads, and architects to translate requirements into deliverable, well-sequenced work
AI-Enabled Project Management
- Use AI tools (e.g., Copilot, ChatGPT, Claude, or equivalent) to accelerate status reporting, meeting minutes, documentation, and data analysis
- Apply AI-assisted planning and scheduling tools to improve estimation accuracy, resource forecasting, and risk identification
- Critically review AI-generated outputs for accuracy, confidentiality, and appropriateness before sharing with clients or stakeholders
- Champion practical, responsible adoption of AI tools within the project team to improve productivity without compromising quality or data security
Continuous Improvement & Knowledge Sharing
- Conduct project retrospectives and post-implementation reviews; capture and apply lessons learned
- Contribute to the continuous improvement of PM tools, templates, and delivery playbooks, including AI-enabled ways of working
- Mentor junior project coordinators/managers on delivery practices and effective, responsible use of AI tools
Qualifications
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field
- At least 5 years of professional experience managing technology or digital transformation projects, preferably with SI company
- Project management certification (e.g., PMP, or equivalent) preferred
- Strong working knowledge of Agile, Waterfall, and hybrid delivery methodologies
- Experience managing project budgets, resourcing, vendors, and commercial/contractual matters
- Proven stakeholder management skills, including experience engaging senior client and management stakeholders
- Demonstrated day-to-day use of AI tools (e.g., Copilot, ChatGPT, Claude, or equivalent) to support project management tasks such as reporting, documentation, and planning
- Proficiency with project management and collaboration tools (e.g., MS Project, JIRA, Confluence, SharePoint)
- Excellent written and spoken English, with strong communication, negotiation, and presentation skills
- Strong problem-solving and analytical skills, with sound judgement in balancing scope, time, cost, and quality trade-offs
- Self-motivated, organised, and comfortable managing multiple concurrent workstreams under tight timelines
- Prior experience delivering at least one project with AI, GenAI, or machine learning components is a plus
- Familiarity with responsible AI principles, data privacy, and confidentiality considerations when using AI tools on client engagements is a plus
Why Join NCS
- Lead high-impact AI management consulting programs for major enterprises and public sector clients.
- Shape enterprise strategies and governance frameworks that drive real transformation.
- Work with a talented, multidisciplinary team in a collaborative environment.
- Competitive compensation and strong professional development support.
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.