Education Front Desk & Client Relations Associate

PREP ZONE ACADEMY PTE. LTD.; Singapore; On-site; SGD 45,000 - 49,000; Full time

Benefits offered by this job

Health insurance coverage

Job summary

Prep Zone Academy, a Singapore-based education consultancy, seeks a warm, organised front desk and client-relations associate to welcome students and parents, manage enquiries, and coordinate with tutors across IB/IGCSE and college admissions programs. The role blends front-of-house operations with relationship management.

You’ll maintain regular check-ins, track progress and milestones, and support peak period events, with a clear pathway into business development or operations as you grow with

Qualifications

• Strong spoken and written English; comfortable communicating with parents professionally and warmly.
• Experience in customer service, front desk, or client-facing admin roles (education sector a strong plus).
• Organised and reliable with follow-through and ability to manage ongoing check-ins.

Responsibilities

• Welcome students and parents at the front desk, manage walk-ins, calls, and enquiries.
• Maintain regular check-ins with parents across IB, IGCSE, college admissions, and test prep programmes.
• Coordinate with tutors and consultants to stay informed on each student’s status and provide timely updates to parents.
• Handle scheduling, basic admin, and light CRM/data entry (tracking parent communications).
• Flag concerns early to the relevant consultant (attendance issues, scheduling conflicts).

Skills

Customer service

Front desk

Organised

English proficiency

Client-facing communication

Tools

Google Sheets

WhatsApp Business

CRM basics

Job description

Prep Zone Academy, a Singapore-based education consultancy, seeks a warm, organised front desk and client-relations associate to welcome students and parents, manage enquiries, and coordinate with tutors across IB/IGCSE and college admissions programs. The role blends front-of-house operations with relationship management.

You’ll maintain regular check-ins, track progress and milestones, and support peak period events, with a clear pathway into business development or operations as you grow with