Enrollment Support Agent — Student & Parent Calls

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a front desk/reception assistant to handle field parent and student enquiries by phone and guide leads to the sales team. You will assist with enrolment details and ensure feedback is handled promptly and professionally, while supporting walk-in enquiries as needed.

The role involves coordinating between parents, students and the sales team to provide accurate programme information and a positive customer experience at the front desk.

Qualifications

• Field parent/students enquiries over the phone.
• Assist with student enrolment over the phone (providing of general details about our programmes to parents and directing leads to our sales team).
• Handle customer feedback promptly and professionally.
• Perform any other duties and responsibilities as and when assigned by management, not limited to helping with front desk walk-in enquiries when needed.

Job description

Recruit Express Pte Ltd in Singapore is seeking a front desk/reception assistant to handle field parent and student enquiries by phone and guide leads to the sales team. You will assist with enrolment details and ensure feedback is handled promptly and professionally, while supporting walk-in enquiries as needed.

The role involves coordinating between parents, students and the sales team to provide accurate programme information and a positive customer experience at the front desk.