E-Commerce Specialist

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

5G-Starlink Pte. is seeking an e-commerce professional to plan and execute marketplace strategies across digital channels.

You will ensure a positive shopping experience with accurate product content and lead growth by engaging with marketplaces and fulfilment partners. You\'ll analyze performance metrics, collaborate with product and marketing, and deliver data-driven insights and recommendations to the leadership team.

Qualifications

• Bachelor degree in Business/Marketing or related field.
• Deep knowledge in e-commerce across digital channels and marketplaces.
• Strong data-driven and analytical skills with store analytics experience.
• Minimum 3 years in e-commerce and account management.

Responsibilities

• Assist in planning and execution of marketplace strategy to achieve business goals.
• Ensure positive digital shopping experience with accurate product content.
• Identify marketplace best practices and lead growth initiatives.
• Engage with marketplaces to grow brand share and revenue.
• Own performance metrics: store visits, page views, add-to-cart rate, conversions, revenue.
• Manage relationships with fulfilment partners and educate them on ASUS products.
• Collaborate with product and marketing to execute promotional campaigns.
• Analyze data and report insights to leadership with actionable recommendations.
• Liaise with fulfilment partners on launches, campaigns, inventory.
• Provide escalated support to ensure positive customer engagement.

Skills

e-commerce

data-driven

marketplaces

analytical

cross-functional collaboration

Education

Bachelor Degree in Business / Marketing or related studies

Job description

• Assist in the planning and execution of the marketplace strategy to achieve business goals
• Ensure positive digital shopping experience with customised and accurate product content and information
• Identify industry and marketplace best practices and lead growth initiatives across marketplaces
• Engage with marketplaces to develop strategic initiatives that enhance growth of brand share and revenue
• Responsible for all performance metrics including store visits, page views, add-to-cart rate, followers acquisition, conversions, average order value, transactions and revenue
• Manage and develop relationships with our fulfilment partners, including influencing and educating them on ASUS products
• Work closely with cross-functional support team including product and marketing to ensure efficient and effective execution of promotional or product campaigns
• Analyze data, trends and performance to report on business figures internally and take ownership with the leader of your vertical, developing deep insights and providing recommendations
• Serve as a liaison with fulfilment partners, regarding new product launches, promotional campaigns, inventory management
• Providing support escalation and resolution to ensure positive customer engagement and experience

Requirements:

• Bachelor Degree in Business / Marketing or related studies
• Deep knowledge in e-commerce across digital channels, marketplaces, traditional online retailers and social commerce
• High attention to digital commerce trends and strong understanding in selling in digital marketplaces
• Experience in working with resellers, distributors or fulfilment partners
• Deeply data-driven with proven analytical and numerical prowess; versed in store analytics and proficient in analyzing data for decision making
• At least 3 years of experience in e-commerce and account management related roles