E-commerce Sales & Operations Coordinator

9 KOI MARKETING PTE LTD; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

novita is seeking a detail-oriented, proactive individual to support daily sales and e-commerce operations in our Singapore team. You will coordinate with customers and internal teams, process orders, manage inventories, and prepare reports to keep sales operations running smoothly.

The role emphasizes excellent customer service and sales administration, with opportunities to grow within a fast-paced environment.

Qualifications

• Nitec/ Diploma in any discipline.
• Proficient in Microsoft Office.
• Good customer service and communication skills.
• Strong organisational skills with good attention to detail.
• Able to manage multiple tasks and priorities efficiently.
• Comfortable working in a fast-paced environment.
• Self-motivated, proactive and positive in attitude.
• Prior experience in sales coordination, administration or e-commerce is an added advantage.
• Working knowledge of Shopee, Lazada, FairPrice Online and Shopify is a plus.

Responsibilities

• Support daily sales and e-commerce operations, including order processing, delivery and installation scheduling, inventory updates, and return/exchange requests.
• Respond to customer enquiries and reviews promptly, providing professional and high-quality customer service.
• Coordinate with the Logistics Department and courier partners to ensure orders are processed and deliveries are completed on time.
• Maintain accurate and up-to-date product and online store information, including pricing, inventory, product information across e-commerce platforms.
• Liaise with internal departments and external parties to coordinate and resolve operational issues when required.
• Prepare and generate sales and operational reports.
• Provide administrative support and assist with other ad hoc tasks and projects as required.

Skills

Customer service

Communication

Organization

Multitasking

Fast-paced

Proactive

Microsoft Office

Education

Nitec/ Diploma in any discipline

Tools

Shopee

Lazada

FairPrice Online

Shopify

Job description

novita is seeking a detail-oriented, proactive individual to support daily sales and e-commerce operations in our Singapore team. You will coordinate with customers and internal teams, process orders, manage inventories, and prepare reports to keep sales operations running smoothly.

The role emphasizes excellent customer service and sales administration, with opportunities to grow within a fast-paced environment.