E-Commerce & Retail Services Lead

ST Logistics Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ST Logistics Pte Ltd seeks an experienced e-commerce leader to drive growth across global and local markets, optimize platforms, and lead cross-functional teams.

You will develop campaigns, manage operations, and harness data-driven insights to boost ROI while strengthening service excellence and customer experience.

This role also entails technology enablement, vendor management, and defining policies to ensure reliable fulfilment and scalable performance.

Responsibilities

• Analyse market trends and identify new opportunities in global and local markets.
• Implement eCommerce strategic and tactical programmes.
• Develop and optimize eCommerce campaigns and promotions.
• Drive eCommerce sales performance and ROI.
• Manage eCommerce operations and cross-functional partnerships.
• Lead technology enablement for online stores and IT infrastructure.
• Enhance customer experience and service quality across platforms.
• Generate data-driven commercial insights to inform decisions.
• Oversee order fulfilment policies and SLA adherence.
• Manage vendor relationships and procurement of new tech.

Education

Diploma / Degree in any business - related field

Job description

ST Logistics Pte Ltd seeks an experienced e-commerce leader to drive growth across global and local markets, optimize platforms, and lead cross-functional teams.

You will develop campaigns, manage operations, and harness data-driven insights to boost ROI while strengthening service excellence and customer experience.

This role also entails technology enablement, vendor management, and defining policies to ensure reliable fulfilment and scalable performance.