E-Commerce Operations Executive

MIX-BOX PTE. LTD.; Singapore; Hybrid; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Flexible working arrangement

Performance rewards

Career growth

Hands-on experience

Modern working environment

Supportive team

Job summary

mixshop by MIX-BOX PTE. LTD. is hiring an E-Commerce Admin Executive to support customer service, order management and operations across leading platforms.

The role involves assisting with supplier sourcing, price comparisons and wholesale inquiries, while coordinating with warehouse and other departments. The ideal candidate will have a minimum GCE O' Level or Diploma, experience in e-commerce or admin, and strong MS Excel skills. Fresh graduates are welcome.

Qualifications

• Minimum GCE 'O' Level, Diploma or equivalent qualification.
• Experience in e-commerce operations, customer service or administrative work is preferred.
• Familiarity with Shopee, Lazada or TikTok Shop Seller Centre will be an advantage.
• Proficient in Microsoft Excel and other MS Office applications.
• Good written and verbal communication skills in English; Mandarin for coordination with Mandarin-speaking colleagues.

Responsibilities

• Customer Service & Order Management: manage enquiries, cancellations, returns and refunds across platforms; ensure timely resolutions.
• E-Commerce Operations & Administration: support daily operations across Shopee, Lazada, TikTok Shop and other channels; handle admin tasks and documentation.
• Business Support & Development: work with General Manager on daily ops and special projects; assist supplier sourcing and price negotiations; follow up on wholesale inquiries and orders.

Skills

English communication

Mandarin coordination

Detail oriented

Multi-tasking

Independent & proactive

Fresh graduates welcome

Teamwork

Education

GCE O' Level / Diploma

Tools

Microsoft Excel

Job description

E-Commerce Admin Executive

Company: MIX-BOX PTE. LTD. (mixshop)

Salary: S$2,500 – S$3,800 per month

Location: Kaki Bukit, Singapore

Employment Type: Full-time (9am to 6pm)

Flexible Work Arrangement: Opportunity to work from home 1–2 days per week after completing initial training and becoming familiar with job responsibilities, subject to work requirements.

Reports to: General Manager

About Us

mixshop is a growing Singapore-based e-commerce business operating across multiple online platforms, including Shopee, Lazada, TikTok Shop and our own online store.

We believe in working smarter through technology, automation and AI tools. We are looking for a responsible, detail-oriented and proactive E-Commerce Admin Executive who is eager to learn, take initiative and grow with our business.

Key Responsibilities

1. Customer Service & Order Management

• Monitor and follow up on customer enquiries across e-commerce platforms, supported by our existing AI customer service tools.

• Handle customer issues, order cancellations, returns, refunds and other after-sales matters.

• Ensure customer enquiries and issues are resolved promptly and professionally.

2. E-Commerce Operations & Administration

• Support daily operations across Shopee, Lazada, TikTok Shop and other online sales channels.

• Handle general administrative tasks, documentation and operational follow-ups.

• Coordinate with warehouse teams, suppliers and other departments to ensure smooth operations.

• Assist with promotional campaigns and other e-commerce activities.

3. Business Support & Development

• Work closely with the General Manager on daily business operations and special projects.

• Assist in sourcing suppliers, including price comparisons and negotiations.

• Follow up on wholesale enquiries, quotations and business orders.

• Support business expansion, new opportunities and operational improvements.

Job Requirements

• Minimum GCE 'O' Level, Diploma or equivalent qualification.

• Previous experience in e-commerce operations, customer service or administrative work is preferred.

• Familiarity with Shopee, Lazada or TikTok Shop Seller Centre will be an advantage.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Good written and verbal communication skills in English. Mandarin communication skills for coordination with Mandarin-speaking colleagues.

• Open-minded and willing to learn new technologies, including AI and automation tools.

• Detail-oriented, organised and capable of managing multiple tasks.

• Responsible, proactive and willing to take initiative.

• Able to work independently and collaboratively in a team.

• Fresh graduates with a positive attitude and willingness to learn are welcome to apply.

What We Offer

• Competitive Salary: S$2,500 – S$3,800 per month, depending on experience and capabilities.

• Flexible Working Arrangement: Opportunity to work from home 1–2 days per week after initial training and familiarisation, subject to operational needs.

• Performance Rewards: Additional incentives and rewards based on individual contributions and business performance.

• Career Growth: Opportunities to take on greater responsibilities and develop your career as the business expands.

• Hands-on Experience: Exposure to multiple e-commerce platforms, supplier sourcing, wholesale operations and business development.

• Modern Working Environment: Opportunities to work with AI tools, automation and new technologies to improve productivity.

• Supportive Team: A collaborative working environment where initiative and new ideas are encouraged.