E-Commerce Operations Specialist

AI&MI Trading Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

5-day work week

Competitive remuneration

Career progression

Vibrant team environment

Comprehensive training

Job summary

AI&MI Group is seeking an Ecommerce Specialist to lead and optimize online sales across platforms, including Shopify, Lazada, and Shopee. You will drive brand visibility, manage product listings, and coordinate with marketing and logistics to deliver a seamless shopping experience.

The role requires 5+ years in e-commerce, proficiency in analytics and digital marketing, and fluency in English with Mandarin communication ability.

Qualifications

• Bachelor’s degree in Marketing, Business, E‑Commerce, or related field.

Responsibilities

• Develop and execute e-commerce strategies across platforms to boost sales and brand visibility.

Skills

Fluent English

Mandarin proficiency

Cross-functional collaboration

Education

Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field

Tools

CRM systems

Google Analytics

SEO

SEM

Google Ads

Meta/Facebook

Instagram

TikTok

Job description

Industry: E-commerce (Beauty and Wellness)

Location: West Singapore

We’re Hiring: Ecommerce Specialist

Your Responsibilities

• E-Commerce Strategy Development:
• Oversee the day-to-day management of key e-commerce platforms (e.g., Shopify, Lazada, Shopee, and other regional online marketplaces).
• Develop and execute comprehensive e-commerce strategies to increase sales and brand visibility.
• Collaborate with the live host and facilitate the entire live stream process that drives conversions and brand awareness.
• Continuously track and analyze platform performance metrics (such as sales, ROAS, CTR, etc.) and apply insights to refine strategies, improve conversion rates, and enhance user experience.
• Product Listings & Merchandising:
• Ensure high-quality, SEO-optimized product listings, including compelling product descriptions, high-resolution images, and accurate product specifications.
• Implement and manage promotional campaigns, product bundling, and category merchandising.
• Conduct data-driven analysis and A/B testing to refine strategies and enhance e-commerce performance.
• Digital Marketing Integration:
• Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search, influencer collaborations).
• Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.
• Customer Service and Inventory Management
• Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after-sales support.
• Work with the customer service team to handle inquiries, complaints, and returns, maintaining high levels of customer satisfaction.
• Collaborate with the logistics and inventory teams to ensure efficient stock management, timely fulfillment, and smooth order processing.

What We Offer

• 5 Working Days: Enjoy your weekends!
• Attractive Remuneration: Competitive salary and performance-based incentives, staff welfare benefits!
• Career Progression: Opportunities for personal and professional growth in fast-growing company!
• Vibrant Work Environment: Join a young and innovative team.
• Comprehensive Training: We invest in your development.

Ready to Shine?

Join AI&MI Group!

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

• Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field.
• 5+ years of proven experience in e-commerce, particularly in a retail or consumer goods environment.
• Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Meta/Facebook, Instagram, TikTok).
• Expertise in managing and optimizing online sales campaigns across various digital channels.
• Strong ability to collaborate and lead cross-functional teams effectively.
• Proven ability to analyze data and extract actionable insights to shape strategies.
• Goal-oriented, able to perform in high-pressure environments while meeting tight deadlines.
• A positive, collaborative, and proactive team player
• Fluent in English. And able to converse in Mandarin with Mandarin-speaking associates, partners, and clients.

Preferred Qualifications

• Experience managing teams and fostering cross-functional collaboration.
• Background in handling regional or international markets, particularly in SEAs (Singapore, Malaysia, Indonesia)