E-Commerce Operations Assistant (Product Listing & Order Fulfilment)

SHAWN HOLDING (S) PTE LTD; Singapore; Sur place; SGD 31 000 - 33 000; Plein temps

Avantages offerts par ce poste

Paid annual leave

Medical leave

Public holiday entitlements

Training provided

Employer CPF contributions

Résumé du poste

SHAWN HOLDING (S) PTE LTD seeks an E‑Commerce Operations Assistant to manage product photography and online listings across Shopee, Lazada, Shopify and TikTok Shop. The role also covers customer service, data entry and order picking in Singapore.

You will work with a team to ensure accurate listings, timely order processing and excellent customer support, while maintaining inventory data and product information.

Qualifications

• Basic computer skills including Microsoft Excel.
• Able to take clear product photos with a smartphone.
• Basic photo editing is an advantage.
• Experience with Shopee, Lazada, Shopify or TikTok Shop is an advantage.
• Read, write and speak English to handle inquiries and listings.
• Willing to perform both computer work and order picking/packing.

Responsabilités

• Product photography and online listing management across platforms.
• Respond to online customer inquiries and assist with orders and delivery questions.
• Daily data entry, inventory and order record maintenance.

Connaissances

Basic computer skills

Excel

Smartphone photography

Photo editing

English communication

Independent & team player

E-commerce platforms

Formation

No specific degree required

Outils

Shopee

Lazada

Shopify

TikTok Shop

Description du poste

E-Commerce Operations Assistant (Product Listing & Order Fulfilment)

Working Days & Hours

• Monday to Friday: 8:00 AM – 6:00 PM
• Saturday: 8:00 AM – 3:00 PM
• Lunch Break: 12:00 PM – 1:00 PM daily
• Sunday: Rest Day

Normal working hours: 44 hours per week.

Scheduled overtime: 7 hours per week.

Overtime is paid at 1.5 times the basic hourly rate for eligible employees, in accordance with Singapore employment regulations. Actual monthly earnings depend on overtime hours worked.

Job Responsibilities

1. Product Photography & Online Listings

• Take clear, attractive product photographs.
• Edit product images with clean white backgrounds.
• Create and upload new product listings to Shopee, Lazada, Shopify and TikTok Shop.
• Update product descriptions, selling prices and product information.
• Ensure all online product listings are accurate and properly maintained.

2. Customer Service

• Respond promptly and professionally to online customer enquiries.
• Assist customers with product information, orders and delivery enquiries.
• Handle basic customer service matters.

3. Data Entry & Administration

• Perform daily data entry and maintain accurate records.
• Update product information, inventory and order details.
• Assist with general e-commerce administrative duties.

4. Order Picking & Packing

• Pick products accurately according to customer orders.
• Check product quantities and condition before packing.
• Pack products carefully to prevent damage.
• Prepare parcels for courier collection.
• Ensure orders are processed and dispatched accurately and on time.

Job Requirements

• Basic computer knowledge, including Microsoft Excel.
• Able to take clear product photographs using a smartphone.
• Basic photo editing skills are an advantage.
• Experience with Shopee, Lazada, Shopify or TikTok Shop is an advantage.
• Able to read, write and communicate in English to handle customer enquiries and product listings.
• Responsible, hardworking, organised and detail-oriented.
• Able to work independently and as part of a team.
• Willing to perform both computer-based work and physical order picking and packing.
• Previous e-commerce experience preferred, but training will be provided.

Applicants must already have the legal right to work in Singapore. No work pass sponsorship is available for this position.

Salary & Benefits

• Basic monthly salary plus overtime payment.
• Estimated gross monthly earnings of S$2,800 – S$3,000 (inclusive of overtime).
• Employer CPF contributions in accordance with CPF regulations.
• Paid annual leave and medical leave.
• Public holiday entitlements in accordance with Singapore employment regulations.
• Stable, long‑term employment opportunity.
• Training will be provided.